Elissa Coda

• Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
• Increased overall revenue with creative drink promotions and themed events.
• Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
• Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
• Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
• Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
• Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
• Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
• Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
• Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
• Improved staff performance through comprehensive training programs and regular feedback sessions.
• Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
• Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.

• Greeted guests, sat at tables and brought orders to assist front of house staff.
• Designed overall floorplans and coordinated modifications for events and special reservations.
• Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
• Implemented training program for front of house staff to maintain high standards of customer service.
• Led planning, set up and takedown for special events.
• Managed staff schedules and maintained adequate coverage for all shifts.

Ensured high-quality dining experience in upscale settings.

• Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
• Anticipated customer needs and responded accordingly to increase customer satisfaction.
• Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
• Addressed and handled customer complaints in polite and professional manner.

• Provided courteous, friendly service while multitasking in fast-paced environment.
• Greeted guests warmly to foster welcoming environment.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Remained focused, calm and professional during peak rush hours.
• Checked on guests throughout meal to attend to needs and provide great service.
• Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
• Adhered to health and safety standards while handling food and beverages.
• Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
• Cleaned and set up tables to promptly seat guests and reduce wait times.
• Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
• Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
• Entered orders accurately to produce finalized checks and attain correct payments from guests.