Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Volunteer Experience
Hobbies and Interests
Timeline
Generic

Eliske Samuels

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Remote Tracking Technician/ GRC Analyst

Xylem(PureHM)
04.2022 - Current
  • Facilitated the annual external audit processes, achieving 100% compliance with SOC 2 Type II and ISO 27001
  • Contributing to a 30% reduction in control gaps year-over-year
  • Developed and executed a strategic control assessment framework that identified and remediated 50+ critical compliance issues, bolstering the organization's security posture
  • Enhanced cybersecurity risk management practices by introducing a quarterly review cycle, reducing the time to remediate critical vulnerabilities by 40%
  • Managed data compilation, identifying discrepancies and missed data, with adept troubleshooting using provided information to inform clients of available solutions
  • Monitored progress of pipeline inspection tools, accessing visual signals to address proactive issues promptly
  • Provided high-level client support and service delivery, ensuring progression aligned with client specifications.

Engineer

VDart
06.2020 - 04.2022
  • Managing server issues promptly and intervening to resolve any technical glitches
  • Ensuring the security and functionality of networks, servers, and equipment while diligently monitoring all operations
  • Independently addressing and resolving any support tickets from stakeholders, providing updates through excel dashboards and reports at regular intervals
  • Offering solutions to customer concerns and serving as the primary point of contact for inquiries
  • Collaborating with clients to establish performance benchmarks and key metrics
  • Collecting performance data and diagnostic information for routine analysis.

Lead Hand Trainer/ Installation Technician

Shaw Telecommunication Inc.
11.2013 - 01.2019
  • Installed and configured various devices such as computers, network devices, and printers for customers, ensuring precise setup
  • Supervised and trained new installers and service technicians on processes, KPIs, and protocols for daily operations
  • Significantly enhanced security and performance of client systems by implementing antivirus software and critical operating system updates.

Education

Bachelor of Communication Studies - Technical Communication

York University
Toronto, ON
05.2013

Skills

  • Cybersecurity Knowledge
  • Prioritization / Ticketing System
  • Governance Risk & Compliance
  • Support Experience
  • Trouble shooting solver
  • Compliance Reporting & Documentation
  • Written/Verbal Communication
  • Troubleshooting
  • Customer interaction
  • Workload Management
  • Extensive Organizational Skills
  • Project Management

Certification

  • Certified in Risk and Information Systems Control (CRISC), 02/01/22
  • Cybersecurity Training, 02/01/22

Personal Information

Title: Creative and Innovative GRC Professional

Volunteer Experience

Ronald McDonald House, Cook, Edmonton, AB

Hobbies and Interests

Health / Fitness - Certified Fitness Trainer

Timeline

Remote Tracking Technician/ GRC Analyst

Xylem(PureHM)
04.2022 - Current

Engineer

VDart
06.2020 - 04.2022

Lead Hand Trainer/ Installation Technician

Shaw Telecommunication Inc.
11.2013 - 01.2019

Bachelor of Communication Studies - Technical Communication

York University

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Eliske Samuels