Elisha Josia Neto
Hamilton,Ontario
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engineering Dispatcher
Acacia Gold Mine
02.2018 - 06.2022
- Assisted with the successful implementation of a new company-wide scheduling system, leading to improved coordination and reduced conflicts among team members.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in the development of a comprehensive training program for new dispatchers, leading to reduced onboarding time and increased performance levels.
- Monitored flow of paperwork and directed information to appropriate departments.
Managment Information System
Acacia Gold Mine
03.2015 - 08.2017
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Assessed potential security vulnerabilities within the organization''s systems and devised mitigation plans accordingly.
- Conducted regular audits of IT infrastructure to identify areas for improvement or necessary upgrades.
- Implemented regular backup protocols to prevent data loss and ensure business continuity during emergencies.
Education
Master of Science - RESEARCH ENGINEER IN ECONOMICS
KHARKOV NATIONAL UNIVERSITY OF RADIO ELECTRONIC
Kharkov,ukraine08.2013
Bachelor of Arts - ECONOMIC CYBERNETICS
KHARKOV NATIONAL UNIVERSITY OF RADIO ELECTRONIC
KHARKOV,UKRAINE08.2012
Skills
- Message and Work Order Transfer
- Route Planning and Adjustment
- Call Center Software
- Customer Service
- Customer Relationship Management
- Software Applications
- Resource Monitoring
- Work Order Management
Languages
English
Full Professional
Certification
Radio programming Training - three mouth
Timeline
Engineering Dispatcher
Acacia Gold Mine
02.2018 - 06.2022
Managment Information System
Acacia Gold Mine
03.2015 - 08.2017
Master of Science - RESEARCH ENGINEER IN ECONOMICS
KHARKOV NATIONAL UNIVERSITY OF RADIO ELECTRONIC
Bachelor of Arts - ECONOMIC CYBERNETICS
KHARKOV NATIONAL UNIVERSITY OF RADIO ELECTRONIC
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