Elisha Ward
Vancouver
Summary
Dynamic entrepreneur with a proven track record at ET Clean Home, achieving 85% YoY growth. Expert in client relationship management and team leadership, fostering exceptional customer service. Skilled in POS operation and staff training, ensuring operational excellence and guest satisfaction in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Owner Operator
ET Clean Home
10.2020 - Current
- Built the business from inception to current success
- Responsible for hiring and training team members
- Responsible for organizational setup, sales and marketing and daily operations
- Responsible for quality assurance and guest satisfaction
- Liaise with direct customers and rental management companies for the purpose of customer satisfaction and new sales
- Responsible for general accounting practices and interaction with Tax accountants
- Successful YoY growth over the past 2 fiscal years of 85% (2021 – 2022) & 12% (2022-2023)
Beverage Cart Attendant
Nicklaus North Golf & Country Club
Whistler
05.2018 - 09.2022
- Responsible for on course Food and Beverage Sales
- Responsible for order, receiving and inventory management for on course sales
- In charge of customer needs and requests
- In charge of running a small team and training for success
- In charge of seasonally opening/closing of the on course food and beverage facilities
Server
Earl’s
05.2019 - 03.2020
- Responsible for guests needs and requests, and customer services
- Opening, closing and shift leader duties
- Trained on Squirrel micros
Server/ support staff
Milestones
07.2015 - 01.2018
- Responsible for guests needs and requests, and customer services
- Opening, closing and shift leader duties
- Trained on CARA micros
- Trained Devo
Server
The Stone Lion Restaurant
09.2014 - 06.2015
- Responsible for greeting guests, taking orders, organizing parties and events, catering to the guests needs
- Trained on Touch Bistro computer operating system
- Responsible for opening and closing the location
Food service and clinical nutrition services
St Michaels Hospital
02.2015 - 04.2015
- Responsible for creating meal plans for the patients
- Cook for the patients according to special diets and diet plans
- Develop new recipes and test recipes for hospital patient’s services
- Assist with meals on wheels program
- Completed for student placement
Server/Head Hostess
Dukes Refresher
06.2013 - 09.2014
- Responsible for guests experience, trained in taking orders and catering to the guests
- Trained on Squirrel Computer system
- Responsible for opening and closing the restaurant
Server/Head Hostess
Jack Astor’s
11.2012 - 06.2014
- Responsible for greeting guests, taking orders, organizing parties for the restaurant, maintaining an organized flow of business for the restaurant and catering to the guests
- Opening and closing the location
- Responsible for a wonderful guest experience
Education
Certified Nutritional Practitioner - Holistic Nutrition
Institute of Holistic Nutrition
Vancouver01-2025
Culinary Nutrition Management Diploma -
George Brown College
Toronto, ON06.2015
Culinary Skills and Chef training Certificate -
George Brown College
Toronto, ON04.2013
Skills
- Customer service
- Team leadership
- Staff training and development
- Client relationship management
- Food safety compliance
- POS operation
References
Available upon request
Timeline
Owner Operator
ET Clean Home
10.2020 - Current
Server
Earl’s
05.2019 - 03.2020
Beverage Cart Attendant
Nicklaus North Golf & Country Club
05.2018 - 09.2022
Server/ support staff
Milestones
07.2015 - 01.2018
Food service and clinical nutrition services
St Michaels Hospital
02.2015 - 04.2015
Server
The Stone Lion Restaurant
09.2014 - 06.2015
Server/Head Hostess
Dukes Refresher
06.2013 - 09.2014
Server/Head Hostess
Jack Astor’s
11.2012 - 06.2014
Certified Nutritional Practitioner - Holistic Nutrition
Institute of Holistic Nutrition
Culinary Nutrition Management Diploma -
George Brown College
Culinary Skills and Chef training Certificate -
George Brown College
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