Elisha Ward
Vancouver
Summary
Dynamic entrepreneur with a proven track record at ET Clean Home, achieving 85% YoY growth. Expert in client relationship management and team leadership, fostering exceptional customer service. Skilled in POS operation and staff training, ensuring operational excellence and guest satisfaction in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Owner Operator
ET Clean Home
2020.10 - Current
- Built the business from inception to current success
- Responsible for hiring and training team members
- Responsible for organizational setup, sales and marketing and daily operations
- Responsible for quality assurance and guest satisfaction
- Liaise with direct customers and rental management companies for the purpose of customer satisfaction and new sales
- Responsible for general accounting practices and interaction with Tax accountants
- Successful YoY growth over the past 2 fiscal years of 85% (2021 – 2022) & 12% (2022-2023)
Beverage Cart Attendant
Nicklaus North Golf & Country Club
Whistler
2018.05 - 2022.09
- Responsible for on course Food and Beverage Sales
- Responsible for order, receiving and inventory management for on course sales
- In charge of customer needs and requests
- In charge of running a small team and training for success
- In charge of seasonally opening/closing of the on course food and beverage facilities
Server
Earl’s
2019.05 - 2020.03
- Responsible for guests needs and requests, and customer services
- Opening, closing and shift leader duties
- Trained on Squirrel micros
Server/ support staff
Milestones
2015.07 - 2018.01
- Responsible for guests needs and requests, and customer services
- Opening, closing and shift leader duties
- Trained on CARA micros
- Trained Devo
Server
The Stone Lion Restaurant
2014.09 - 2015.06
- Responsible for greeting guests, taking orders, organizing parties and events, catering to the guests needs
- Trained on Touch Bistro computer operating system
- Responsible for opening and closing the location
Food service and clinical nutrition services
St Michaels Hospital
2015.02 - 2015.04
- Responsible for creating meal plans for the patients
- Cook for the patients according to special diets and diet plans
- Develop new recipes and test recipes for hospital patient’s services
- Assist with meals on wheels program
- Completed for student placement
Server/Head Hostess
Dukes Refresher
2013.06 - 2014.09
- Responsible for guests experience, trained in taking orders and catering to the guests
- Trained on Squirrel Computer system
- Responsible for opening and closing the restaurant
Server/Head Hostess
Jack Astor’s
2012.11 - 2014.06
- Responsible for greeting guests, taking orders, organizing parties for the restaurant, maintaining an organized flow of business for the restaurant and catering to the guests
- Opening and closing the location
- Responsible for a wonderful guest experience
Education
Certified Nutritional Practitioner - Holistic Nutrition
Institute of Holistic Nutrition
Vancouver2025-01
Culinary Nutrition Management Diploma -
George Brown College
Toronto, ON06.2015
Culinary Skills and Chef training Certificate -
George Brown College
Toronto, ON04.2013
Skills
- Customer service
- Team leadership
- Staff training and development
- Client relationship management
- Food safety compliance
- POS operation
Timeline
Owner Operator
ET Clean Home
2020.10 - Current
Server
Earl’s
2019.05 - 2020.03
Beverage Cart Attendant
Nicklaus North Golf & Country Club
2018.05 - 2022.09
Server/ support staff
Milestones
2015.07 - 2018.01
Food service and clinical nutrition services
St Michaels Hospital
2015.02 - 2015.04
Server
The Stone Lion Restaurant
2014.09 - 2015.06
Server/Head Hostess
Dukes Refresher
2013.06 - 2014.09
Server/Head Hostess
Jack Astor’s
2012.11 - 2014.06
Certified Nutritional Practitioner - Holistic Nutrition
Institute of Holistic Nutrition
Culinary Nutrition Management Diploma -
George Brown College
Culinary Skills and Chef training Certificate -
George Brown College