Elisha Persaud
Oshawa,ON
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Licensed Insurance Underwriter
Apollo Insurance
Vancouver
01.2021 - Current
- Maintained detailed records of underwriting decisions and processes.
- Negotiated with customers regarding policy terms and conditions as needed.
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Provided guidance and support to junior staff members in the underwriting process.
- Monitored industry news and developments that could affect the company's underwriting practices or strategies.
- Investigated discrepancies between application information provided by customers versus third-party sources.
- Participated in meetings with senior management team members regarding strategic initiatives for improving product offerings or increasing market share.
- Developed relationships with brokers, agents, and external partners who may refer potential customers.
Day Program Co-Ordinator
Aptus Treatment Centre
Toronto, ON
11.2014 - 01.2021
- Communicated with the parents and guardians about daily activities, behaviors and problems.
- Established and maintained safe, supportive and welcoming environments for people of all backgrounds.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Coordinated daily activities such as field trips, recreational events, and special projects.
- Collaborated with outside agencies regarding referrals for additional services or placement options.
- Escorted client on outings and trips to promote enrichment and maintain safety.
- Developed and implemented individualized programs to meet the needs of program participants.
- Evaluated existing programs and identified areas where improvements could be made.
- Facilitated team meetings with staff, families, and other stakeholders to coordinate services for individuals.
Social Worker & Educational Assistant
Dunbarton High School
Pickering, ON
09.2012 - 11.2014
- Assisted teachers with lesson preparation and curriculum implementation.
- Implemented curriculum modifications based on each student's individual needs.
- Encouraged collaboration among peers within the classroom setting.
- Promoted self-confidence in all students by recognizing their strengths.
- Maintained safe, educational environment for students during learning and free play time.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral and emotional support.
- Provided crisis intervention services for clients experiencing acute distress.
- Provided support for students with special needs or behavioral issues.
- Assisted teachers in planning and delivering instructional activities.
- Worked with individual students to help them reach their academic goals.
- Developed positive relationships with all students while maintaining professional boundaries.
- Conducted one-on-one tutoring sessions with struggling learners.
Correctional Officer
Toronto Jail
Toronto, ON
09.2008 - 09.2012
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Supervised inmates during day-to-day activities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Education
Broker License - Insurance Management
IBAO
09-2018
Community And Justice Service - Social Service Worker
Centennial College of Applied Arts And Technology
Scarborough, ON06.2009
Skills
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Relationship Building
- Effective Communication
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Licensed Insurance Underwriter
Apollo Insurance
01.2021 - Current
Day Program Co-Ordinator
Aptus Treatment Centre
11.2014 - 01.2021
Social Worker & Educational Assistant
Dunbarton High School
09.2012 - 11.2014
Correctional Officer
Toronto Jail
09.2008 - 09.2012
Broker License - Insurance Management
IBAO
Community And Justice Service - Social Service Worker
Centennial College of Applied Arts And Technology
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