ELISHA NYANNOR-ANIM

• Led strategic planning initiatives to enhance organizational growth and operational efficiency.
• Drove implementation of innovative business solutions to improve service delivery and client satisfaction.
• Oversaw financial performance, establishing budgets and forecasts aligned with company objectives.
• Fostered relationships with stakeholders, enhancing collaboration across departments and external partners.
• Mentored senior leadership team, promoting professional development and succession planning within the organization.
• Established foundational processes for business operations.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
• Managed high-performing teams to successfully execute corporate objectives and drive organizational success.

• I supervise and report to the Zonal Manager on sales, collections, Health, Safety, Security, Environment and Quality (HSSEQ+) and operational activities in the assigned territory.
• Close Supervision of Marketing Executives and Retail Outlets under assigned territory.
• Ensure that working Capital and Sales Analysis, are undertaken and reports are submitted to the Zonal Manager at the end of each month.
• Ensure that all sales proceeds are accounted for and cash collected paid to the assigned bank daily.
• Ensure all customer balances are within approved credit limit monthly.
• Ensure that all Retail Outlets in assigned territory operate in a safe, secure and friendly environment with zero incident.
• Ensure that allotted territory volume is achieved.
• Ensure excellent customer service is provided to all customers in the territory.
• Ensure ME's (Marketing Executives) source for Retail Outlets, Lubricants Distributors and Land Banks within the territory.
• Managed complaints with calm, clear communication and problem-solving.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.

• Ensured that Retail Outlets (Filling Stations) held at least two forecourt meetings per month and documented in the daily sales book.
• Undertook at least one dawn and night ride respectively per station every quarter to observe compliance with working hours and activities during these periods.
• Ensuring customer satisfaction at all times.
• Achieving allocated targets for the month for both fuel and lubricants.
• Ensured that the retail and consumer customers comply with the company's supply and collect policy and credit agreements monthly.
• Customer balances are within the set credit limits.
• Ensured all outstanding core debts are paid or appropriate action taken to ensure payment by end of the year.
• Ensured that all Retail Outlets operate in safe, secure and friendly environment with zero incident by end of year.
• Scored 100% in end of year HSSE Audit.
• Scored 100% in Regulatory Compliance Audit within the zone by end of each year.
• Increasing the value of current customers and dealers whiles attracting new ones by scouting for 2 businesses, 2 consumer business and 1 lubricant distributor by end of every year.
• ensuring the submission of the following reports:

a. Sales Analysis (Monthly)

b. Pre-activity plan (Weekly)

c. Call report (per visit)

d. Stock Audit (monthly)

e. Cash Collection report (Weekly)

f. Debt Age Analysis (monthly)

g. full monthly report

• Prospecting for clients to open accounts with the bank
• Ensured new clients make good deposits in opened savings accounts
• Ensured good customer service and satisfaction.
• Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
• Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
• Maximised outreach by implementing marketing strategies to grow customer base.
• Created sales strategies to promote advertising offerings and motivate larger deals.
• Tracked performance on social media platforms using Google Analytics and other tools to strategically optimise campaigns.
• Created email newsletters in line with communications plan and monitored performance statistics against KPIs, making recommendations for continual improvement opportunities.
• Worked with digital marketing team to develop holistic offline and online campaigns designed for growth.

• Prospected for clients to open investments account with the company
• Ensured effective management of clients investments accounts
• Delegated team tasks and organized workflows to prioritize critical jobs and meet stringent deadlines.
• Trained and coached junior team members to maximize knowledge and competencies and increase performance.
• Prepared operational reports to update supervisors with developments.

• Prospecting for clients
• Negotiating with clients concerning prices on their choice of cars
• Created sales and revenue-generating opportunities in new markets to improve profit margins.
• Cold-called prospective customers to build relationships.
• Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.

• Parliamentary & Administrative Services at 1st Deputy Speaker of Parliament’s Office
• Member-Committee on Defense and Interior: responsibilities included minutes taking at committee sittings, assisted in writing reports, making research for the committee in respect of Ministries and Agencies under the committee such as the Ministry for the Interior, Ministry for Defense, National Disaster and Management Organization (NADMO), Narcotic Control Board (NACOB), Ghana Police Service, Ghana Armed Forces, Ghana National Fire Service, Ghana Prisons Service, Small Arms and Light Weapons Agency etc.

• Provided administrative services
• Data entry
• Booked conference rooms, scheduled catering and sent invitations to assist in coordinating events.
• Created presentations and printed important documents to prepare for staff meetings.
• Inputted key metrics on spreadsheets to maintain updated information.

• Administrative services
• Responsible for registering, coding and filing registration forms of applicants
• supervising examinations
• Bagging and labeling of students’ examination papers.