Elisha Craig
Rancho Cordova
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Assistant
Emergency Dental of Sacramento
10.2024 - Current
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Outreach Specialist
WellSpace Health
01.2023 - 10.2024
- Provided information about Enhanced Care Management services.
- Enrolled patients into a designated health plan that fit their mental and emotional health needs.
- Kept detailed records of efforts, regardless of outcome, including spreadsheets and reports.
- Assured patients are assigned to the appropriate health plan supervisor, once enrolled.
- Document all interactions with and on behalf of the patient in the appropriate patient care portals including, the patient’s Electronic Health Record (EHR).
- Attend regular meetings with management and team.
Education
High School Diploma -
Las Flores HIgh
Sacramento, CA01-2018
Skills
- Patient Care
- Patient data gathering
- OSHA regulations
- Patient scheduling
- Medical records management
- Patient care coordination
- Documentation skills
- Crisis handling
- Alliance building
- De-escalation techniques
- Referral coordination
- Suicide prevention
- Patient confidentiality
Certification
- Certified Dental Assistant
- Radiology Certification
- Infection Control Certification
- CPR Certification
Timeline
Dental Assistant
Emergency Dental of Sacramento
10.2024 - Current
Outreach Specialist
WellSpace Health
01.2023 - 10.2024
High School Diploma -
Las Flores HIgh
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