Elisha Burgess
Moncton,NB
Summary
I am looking for a full-time position that will allow me to develop my skills and grow alongside a company that prioritizes a supportive and safe environment. I value workplaces that encourage personal and professional development, enabling employees to realize their full potential while also learning new skills that enhance their contributions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Resident Care Manager
The Briarlea Special Care Home
05.2016 - 03.2025
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Arranged transportation and documented details of discharge transition plans.
- Mentored nursing staff in best practices for geriatric care, contributing to increased staff retention rates and improved overall team performance.
- Actively participated in quality assurance activities, identifying areas for improvement and implementing corrective actions as needed.
- Verified high-quality care through enforcement of standards and conduction of regular performance evaluations.
- Fostered a compassionate environment by providing emotional support and maintaining open lines of communication with residents and families.
- Managed department staff by monitoring performance, implementing improvement plans and conducting training.
- Streamlined care coordination for residents, effectively managing their individual needs and preferences.
- Assessed clients and developed plans to meet needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
Subway
Manager
06.2009 - 05.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Personal Support Worker - Health Care
Eastern College
Moncton NB06-2013
GED -
NBCC
Moncton, NB04-2008
Skills
- Care coordination
- Quality assurance
- Regulatory compliance
- Staff training
- Team leadership
- Communication skills
- Conflict resolution
- Time management
- Inventory management
- Medication management
- Staff management
- Admissions assessments
- Admissions intake expertise
- Technology proficiency
- Patient & family support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30+ staff members.
- Documented and resolved patient care which led to less hospital admissions.
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Resident Care Manager
The Briarlea Special Care Home
05.2016 - 03.2025
Subway
Manager
06.2009 - 05.2011
Personal Support Worker - Health Care
Eastern College
GED -
NBCC
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