ELISE OSBORNE
Colorado Springs,CO
Summary
Friendly, reliable, and hardworking customer service professional with over five years of experience in fast-paced environments. Strong communication skills, a positive attitude, and a passion for creating welcoming experiences for customers. Quick to learn new skills and committed to providing excellent service while working collaboratively with a team. Excited to bring a strong work ethic and enthusiasm to a barista role.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Assistant
MedNOW Clinics
Colorado Springs, CO
07.2025 - Current
- Administer injections and vaccinations following safety protocols and best practices.
- Assisted providers with patient examinations and procedures, contributing to efficient, high-quality care.
- Educated patients on treatment plans, medications, and preventive care, enhancing health outcomes and adherence.
- Document patient histories, vital signs, and medications with accuracy and attention to detail.
- Maintain accurate patient records and documentation in the EHR system.
- Sanitize, restock, and organize exam rooms and medical equipment to support a safe, efficient environment.
- Coordinated referrals to specialists and external providers, facilitating comprehensive patient care.
Medical Assistant
Alliance Urgent Care and Family Practice
Colorado Springs, CO
03.2023 - 06.2025
- Conducted blood draws, EKGs, IV starts, splinting, point-of-care testing, spirometry, wound care, and immunizations.
- Performed patient triage efficiently to prioritize timely and appropriate care.
- Scheduled appointments and communicated lab results, enhancing patient understanding and engagement through phone and patient portal.
- Managed clinical supplies, ensuring optimal inventory levels and readiness for patient care.
- Trained and mentored new team members, facilitating their development and successful integration into the team.
Shift Lead
Crumbl Cookies
Colorado Springs, CO
09.2021 - 03.2023
- Led daily operations in absence of management, ensuring seamless service and team coordination.
- Scheduled team shifts and delegated tasks to enhance workflow and meet service demands.
- Addressed customer inquiries and resolved concerns effectively, fostering positive customer experiences.
- Maintained cleanliness and organization to uphold company standards.
- Processed cash transactions accurately at the point of sale. accurately and balanced drawers.
- Prepared, baked, and decorated cookies; managed catering orders.
Team Member
Buff City Soap
Colorado Springs, CO
06.2020 - 06.2021
- Assisted customers and delivered exceptional service, contributing to positive shopping experiences.
- Collaborated with team members to maintain an efficient, welcoming environment.
- Processed transactions efficiently using the Revel point-of-sale system, ensuring smooth checkout.
- Developed soaps, bath bombs, and other products for display and inventory, enhancing product variety.
Second Grade Teacher Aide
Evangelical Christian Academy
Colorado Springs, CO
08.2019 - 03.2020
- Assisted classroom instruction in core subjects and taught strategies for learning, social development, and character building, enhancing student engagement.
- Delivered individualized instruction and support to students requiring additional assistance, fostering academic growth and confidence.
- Supervised student activities during recess to ensure safety and fun, promoting safe play and positive interactions among students.
Education
Associate of Applied Science - Medical Assistant
Pikes Peak State College
Colorado Springs, CO05-2023
Skills
- Patient triage and charting
- Phlebotomy and injections
- EKG administration
- IV insertion
- Wound care management
- Point-of-care testing
- Spirometry assessment
- Infection control and sterilization
- EMR/EHR documentation
- Prior authorization processing
- HIPAA compliance
- Attention to detail
- Time management strategies
- Team collaboration
- Exceptional customer service
- Problem solving abilities
- Adaptability in dynamic environments
- Leadership qualities
- Point-of-sale processing skills
- Cash handling expertise
- Patient communication skills
Certification
- AHA Basic Life Support (CPR and AED)
- AHA Heartsaver Bloodborne Pathogens
- AMT Registered Medical Assistant
Volunteer Experience
- Care and Share, a local foodbank
- Crossfire Ministries, a local non-profit
- Mercy's Gate, a local social services organization
Timeline
Medical Assistant
MedNOW Clinics
07.2025 - Current
Medical Assistant
Alliance Urgent Care and Family Practice
03.2023 - 06.2025
Shift Lead
Crumbl Cookies
09.2021 - 03.2023
Team Member
Buff City Soap
06.2020 - 06.2021
Second Grade Teacher Aide
Evangelical Christian Academy
08.2019 - 03.2020
Associate of Applied Science - Medical Assistant
Pikes Peak State College