Hi, I’m
Elise Robinson
Edmonton,AB
Summary
A detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. From my most recent position as a competent Credit Analyst, I bring experience in analyzing documentation to determine the level of risk involved, managing multiple projects and files at once while completing them efficiently and accuratly.
Overview
9
years of professional experience
Work History
TD Canada Trust
Credit Analyst- TD Commercial Bank
06.2021
Job overview
- Review and analyze client financials
- Complete complex financial analysis
- Provided guidance and support to business partners or customers on a broad range of credit products offered in a business line or product suite
- Support partner relationships while being responsible for providing a broad range of operational and credit processing activities to ensure business objectives and Service Level Agreements (SLAs) are met
- Ensured complete and accurate data input into the origination system assisting the preparation of loan documentation
- Prioritize and handle own workload to meet SLA requirements for service and productivity, quickly and effectively
- Thorough understanding of procedures and policies
- Supported multiple portfolios of various business partners and credit areas by either collecting / reviewing / analyzing all credit documentation for accuracy, adherence to all regulatory requirements, review of all requested approval conditions associated with a credit facility prior to funding and etc
- Work within generally defined guidelines, accountable for completing a range of credit transactions / complex financial calculations and activities that involve single to multiple steps and several systems or applications
- High level of process knowledge to conduct transactions / activities required to ensure minimized risk
- Able to maintain a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes or raises internally as required (within a prescribed set of parameters / rules)
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and collaboration and ensure timely communication of issues/ points of interest
- Support the team by continuously improving knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team.
TD Canada Trust
Financial Service Representative
01.2018 - 05.2019
Job overview
- Structuring credit deals related to mortgages, personal lending, and small business financing & day to day accounts
- Assessing credit bureau reports and risks to the bank and clients
- Licensed to sell investments in Canada and to advise clients on investments within TD (IFIC certified)
- Possess expert knowledge of TD Canada Trust products and services, and sound knowledge of products offered by other internal bank partners
- Contribute to branch Operational Excellence through: credit compliance, ROA visits and audit, mutual fund compliance, and non-credit losses
- Demonstrate legendary customer service by creating a positive first impression, providing sound advice, and handling customer concerns
- Achieving individual and branch business results by identifying customer opportunities and proactively providing them with sound advice.
TD Canada Trust
Customer Service Representative
08.2014 - 12.2017
Job overview
- Performed all teller duties with confidence and efficiency, including foreign exchange, account management and dealing with large amounts of cash
- Assisted clients in understanding their accounts, account history and lump-sum payments
- Achieving and exceeding sales revenue goals
- Demonstrated superior customer service by greeting clients and serving them in a friendly and efficient manner.
SDI Marketing
Brand Ambassador
06.2012 - 08.2014
Job overview
- Marketed various products from companies such as Pepsico and MasterCard at events, including the Edmonton Indy, Oiler's games and Edmonton Eskimo's games
- Generated brand awareness by engaging clients in conversation and discussing products as well as providing them with samples when applicable.
Maximum Tanning & Pure Beauty
Manager
12.2013 - 05.2014
Job overview
- Created weekly employee schedules, taking into account individual availability
- Interviewed candidates, managing hires, and training new employees
- General administrative work such as managing day-to-day activities, and schedules, and booking appointments
- Ensured salon was fully stocked with all products, submitting regular supply orders to ensure optimal service level
- Resolved customer complaints by discussing issues with the dissatisfied guest and determining a mutually satisfactory solution.
Mixx Dance
Bartender & Bottle Service
01.2013 - 01.2014
Job overview
- Performed promotional work both individually and as a team to market events and increase customer awareness
- Performed bartending duties in a fast-paced environment using personal organization and ability to prioritize
- Performed serving duties for bottle service guests focusing on customer service.
Knoxville's Tavern
Bartender
11.2012 - 06.2013
Job overview
- Organized events and generated awareness using a series of marketing techniques, including the use of social media and promoting events at local businesses
- Prioritized bartending duties in a fast-paced environment using personal organization
- Established bar popularity with new and existing guests by engaging them at concerts and major events and inviting them back to Knoxville's.
TD Canada Trust
Customer Service Representative
09.2012 - 01.2013
Job overview
- Performed all teller duties with confidence and efficiency, including foreign exchange, account management and dealing with large amounts of cash
- Assisted clients in understanding their accounts, account history and lump-sum payments
- Achieving and exceeding sales revenue goals
- Demonstrated superior customer service by greeting clients and serving them in a friendly and efficient manner.
S-Trip
Event Coordinator
09.2011 - 06.2012
Job overview
- Communicated with a large group of students using personal organization and ensured students were fully informed of trip schedule and events
- Managed student sign-ups and handled cash deposits, ensuring money was received on time from each student.
Earls Restaurant
Setter
09.2010 - 07.2011
Job overview
- Assisted servers during high-volume times by ensuring tables were cleared and orders brought out in a timely manner
- Demonstrated personal management by ensuring tables were cleaned and set quickly after guests left.
Education
MacEwan University
Bachelor of Commerce Degree from Management Major
St. Francis Xavier
High School Diploma
Skills
- Bilingual: English & French
- Advanced knowledge with Microsoft Word, PowerPoint, and Excel
- Advanced knowledge in mutual funds and personal investments
- Flexible and adaptable
- Time management
- Leadership and relationship building
- Goal oriented
- Self-starter
- Highly organized
- Data Analysis
- Financial statement review
- Cash Flow analysis
- Liquid Asset Testing
Languages
English
Native or Bilingual
French
Professional Working
Volunteer Experience
- Edmonton Food Bank, Processed and sorted donations and prepared food hampers, 09/01/11, 01/01/13
- CADS, Ski instructor for the Canadian Adaptive Snowsports. A downhill ski and snowboard program aimed at instructing individuals with physical, sensory and/or cognitive disabilities with adaptive skiing techniques. Trained in 3 and 4 track skiing, and sit skiing., Winter 2016, 2018
References
Available upon request
Hobbies and Interests
- Health and fitness
- Business and finance
- Behavioral psychology
- Management
Timeline
Credit Analyst- TD Commercial Bank
TD Canada Trust
06.2021
Financial Service Representative
TD Canada Trust
01.2018 - 05.2019
Customer Service Representative
TD Canada Trust
08.2014 - 12.2017
Manager
Maximum Tanning & Pure Beauty
12.2013 - 05.2014
Bartender & Bottle Service
Mixx Dance
01.2013 - 01.2014
Bartender
Knoxville's Tavern
11.2012 - 06.2013
Customer Service Representative
TD Canada Trust
09.2012 - 01.2013
Brand Ambassador
SDI Marketing
06.2012 - 08.2014
Event Coordinator
S-Trip
09.2011 - 06.2012
Setter
Earls Restaurant
09.2010 - 07.2011
MacEwan University
Bachelor of Commerce Degree from Management Major
St. Francis Xavier
High School Diploma
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