Elise Richardson
Fernie,Canada
Summary
Resourceful Project Manager with 3 years of experience leading cross-functional teams, managing timelines, and delivering client-focused solutions across various industries. Backed by over a decade in customer service, with a proven ability to enhance guest satisfaction, resolve conflicts efficiently, and lead high-performing teams. Seeking to pivot into hotel management to leverage my leadership, operational coordination, and customer-centric background in a hospitality-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
QHR Technologies Inc.
07.2024 - Current
- Spearheaded the planning, execution, and delivery of EMR software development and operational projects, ensuring alignment with organizational goals and compliance with provincial and national healthcare regulations.
Project Coordinator
QHR Technologies Inc.
10.2022 - 07.2024
- Supported the planning and coordination of EMR software development projects, ensuring tasks were completed on time and aligned with project goals.
- Assisted in organizing Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to facilitate team collaboration and effective communication.
- Maintained project schedules, tracked progress, and prepared status reports to keep stakeholders informed and aligned.
Sr. Enterprise Account Manager
QHR Technologies Inc.
09.2020 - 10.2022
- Managed relationships with enterprise-level clients (high revenue generators), serving as a primary point of contact to ensure client satisfaction and alignment with business objectives.
- Collaborated with sales and account management teams to identify client needs, present tailored EMR software solutions, and support the onboarding process.
- Facilitated client communication during software implementation and issue resolution maintaining transparency and trust.
Client Experience Analyst
QHR Technologies Inc.
02.2020 - 09.2020
Client Services Analyst
QHR Technologies Inc.
06.2019 - 02.2020
Regional Secretary
RE/MAX of Western Canada
05.2018 - 06.2019
Skills
- Team leadership
- Cross-Functional Team Coordination
- Excellent Communication
- Interpersonal skills
- Scheduling
- Time Management
- Customer Satisfaction
- Process Improvement
- Vendor Relations
- Client Relations
- Budget Management
- Resource Management
- Forecasting
- Cost control
- Capacity planning
Websites
Certification
- PMP, Project Management Institute (PMI), 01/01/25
- ICP-ATF AGILE TEAM FACILITATION, IncrementOne, 10/01/23
- CERTIFIED SCRUM MASTER (CSM), Scrum Alliance, 11/01/22
Additional Information
Resources available upon request.
Timeline
Project Manager
QHR Technologies Inc.
07.2024 - Current
Project Coordinator
QHR Technologies Inc.
10.2022 - 07.2024
Sr. Enterprise Account Manager
QHR Technologies Inc.
09.2020 - 10.2022
Client Experience Analyst
QHR Technologies Inc.
02.2020 - 09.2020
Client Services Analyst
QHR Technologies Inc.
06.2019 - 02.2020
Regional Secretary
RE/MAX of Western Canada
05.2018 - 06.2019
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