Elise Lachapelle
Waterford
Summary
Proven expertise in customer service and critical thinking, sharpened at Norfolk Disposal Service Limited. Excelled in resolving high-stress disputes, enhancing customer loyalty, and mentoring new hires. Demonstrated efficient skills in data entry and maintaining confidentiality, ensuring efficiency and secure information management at HGC Management. Achieved commendable customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Dispatcher
Norfolk Disposal Service Limited
04.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Promptly responded to inquiries and requests from prospective customers.
Administrative Assistant
HGC Management
03.2014 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Assumption College School
Brantford, ON06-2023
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Call management
- Paperwork processing
- Filing
Languages
English
Professional Working
Certification
- First Aid Certification
Timeline
Customer Service Representative/Dispatcher
Norfolk Disposal Service Limited
04.2017 - Current
Administrative Assistant
HGC Management
03.2014 - 04.2017
- First Aid Certification
High School Diploma -
Assumption College School
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