Summary
Overview
Work History
Education
Skills
Timeline
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Elise Colquitt

West Hanney ,Oxfordshire

Summary

Experienced housing professional working in tenancy coordination, tenant engagement, health and safety compliance, and service improvement. Currently working with over 800 tenants across seven residential buildings and 30 condos, as part of a four-person housing team. Responsible for room assignments, conflict resolution, coordinating access for inspections and maintenance and enforcing housing policies. Skilled in delivering tenancy services and developing standard operating procedures that enhance service efficiency. I also bring experience in the mental health sector, having worked for one of the UK's leading eating disorder charities. Facilitating self-help sessions, referred via the NHS. Committed to ensuring safe, compliant, and supportive housing environments.

Overview

2026
2026
years of professional experience

Work History

Housing Coordinator

Fairmont Banff Springs
10.2023 - Current
  • Manage a housing portfolio of over 800 staff tenants, ensuring safe, compliant, and well-maintained accommodation across multiple buildings.
  • Coordinate property access for maintenance, inspections, and statutory health and safety checks, and compliance with national park regulations, liaising between tenants and contractors. Ensuring legal access arranged and proper notice. Lead on complex tenancy issues including interpersonal disputes, behavioral concerns, and breaches of housing policies.
  • Responsible for assigning new tenants to appropriate rooms and ensuring suitably based on occupancy needs
  • Support tenants in accessing appropriate support services and provide preventative advice to sustain tenancies.
  • Hold a leadership position within the department, mentoring new team members and supporting strategic planning.
  • Serve as department representative on the Health and Safety Committee, responsible for team-wide compliance awareness and safety reporting. Conducting regular fire drills and work site inspections.
  • Develop and implement standard operating procedures for tenancy management processes, including email communications and online intake forms.


Reservations Agent

Fairmont Banff Springs Golf Course
04.2023 - 10.2023
  • Communicated reservation confirmations to guests via email.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Actioned daily tasks in order to set the team up for success the following day.

Programme Officer

Beat
06.2022 - 03.2023
  • Facilitated guided self help program with service users over the telephone.
  • Assessed suitability of clients over the telephone from NHS referral
  • Facilitated weekly Zoom sessions with up to 10 parents to complete a carer support program.
  • Conducting risk assessments.
  • Coordinated safe, responsible care for a caseload of a minimum of 10 clients with enduring eating disorders.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Responded proactively to changing circumstances for optimized service user care.
  • Attended regular training and supervision workshops for improved service user support.
  • Working collaboratively with colleagues to come up with solutions when service users face difficulty completing programs.

Volunteer Worker

WYCPP
  • Worked with service users when they left prison to help resettle them into the community.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Promoted independence and positive wellbeing when working with vulnerable adults.
  • Maintained confidential case documentation in line with data protection regulations.

Communications Officer

Evolve
08.2018 - 03.2023
  • Planned, designed, produced and scheduled social media campaigns on channels including Twitter and Instagram to improve engagement.
  • Responsible for maintaining of online store using Shopify. Uploading new collections onto the store and promoting these via social media.
  • Conducted competitions on social media to attract new followers.
  • Collected analytics and communicate with colleagues.
  • Utilised paid adverts across social media channels.
  • Managed distribution of stock coming in and out of the warehouse.
  • Dispatching orders to customers in a timely manner.

Seasonal Sales Assistant

Victoria Secret
09.2016 - 12.2016
  • Worked flexible hours to support operations
  • Acted as friendly and reliable point of contact for customers on shop floor.
  • Regularly replenished stock and notifying management of low stock levels to maximise sales.


Education

Bachelor of Science - Psychology

Leeds Beckett University
Leeds
07.2018

A-Levels - Psychology, History, Sociology

King Alfred's Sixth Form
2015

Skills

  • Tenancy Coordination & Housing Operations
  • Health & Safety Compliance
  • Conflict Resolution & Case Management
  • Process Improvement & SOP Development
  • Safeguarding & Risk Awareness
  • Experience in mental health support
  • Record Keeping
  • Skilled at managing stress in fast-paced settings
  • Team Collaboration & Leadership

Timeline

Housing Coordinator

Fairmont Banff Springs
10.2023 - Current

Reservations Agent

Fairmont Banff Springs Golf Course
04.2023 - 10.2023

Programme Officer

Beat
06.2022 - 03.2023

Communications Officer

Evolve
08.2018 - 03.2023

Seasonal Sales Assistant

Victoria Secret
09.2016 - 12.2016

A-Levels - Psychology, History, Sociology

King Alfred's Sixth Form

Volunteer Worker

WYCPP

Bachelor of Science - Psychology

Leeds Beckett University

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Elise Colquitt