Elisbeth Bambo Jingla
Saint-Laurent,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Club De Recherche D'emploi Montreal Central-Nord
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
First Trust Bank
07.2019 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Social Worker
Government Teacher's Training College
09.2015 - 07.2019
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Teaching / School Counsellor
Government Teacher's Training College
09.2012 - 09.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - Science of Education
University of Yaounde 1
ENS Bambili Cameroon07.2011
Bachelor of Science - Social Sciences And Philosophy
University of Dschang
Dschang Cameroon06.2005
Skills
- Critical Thinking
- Staff Training
- Proofreading
- Refund Processing
- Conflict Resolution
- Store Maintenance
- Retail Materials Management
- Sales Quota Achievement
- POS Systems Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Club De Recherche D'emploi Montreal Central-Nord
01.2023 - Current
Customer Service Manager
First Trust Bank
07.2019 - 12.2022
Social Worker
Government Teacher's Training College
09.2015 - 07.2019
Teaching / School Counsellor
Government Teacher's Training College
09.2012 - 09.2015
Master of Science - Science of Education
University of Yaounde 1
Bachelor of Science - Social Sciences And Philosophy
University of Dschang
Similar Profiles
Rosnelita PierreRosnelita Pierre
Auxiliare De Sante et Service Sociaux at CIUSSS du Nord de MontrealAuxiliare De Sante et Service Sociaux at CIUSSS du Nord de Montreal
Nedjoua BOUSSEBOUANedjoua BOUSSEBOUA
Stage en ergonomie at Centre de recherche en Psychologie de la Connaissance du Langage et de l'ÉmotionStage en ergonomie at Centre de recherche en Psychologie de la Connaissance du Langage et de l'Émotion
Ibrahima CONDÉIbrahima CONDÉ
Responsable Financier du projet des Classes Préparatoires aux Grandes Écoles "CPGE" en Guinée at Ministère de l'Enseignement Supérieur, de la Recherche Scientifique et de l'Innovation-MESRSIResponsable Financier du projet des Classes Préparatoires aux Grandes Écoles "CPGE" en Guinée at Ministère de l'Enseignement Supérieur, de la Recherche Scientifique et de l'Innovation-MESRSI