Elisavett Souza
Sacramento
Summary
I am self motivated and a highly equipped individual with experience in providing quality administrative duties in a medical office environment. I am seeking a permanent position as a resident program coordinator that will allow me to utilize my excellent organizational and communication skills and provide accurate and efficient work. I am patient-oriented, have strong attention to detail and professional phone etiquette. Great team player as well as a strong independent worker.
Overview
19
19
years of professional experience
Work History
Administrative Assistant III
UC DAVIS MEDICAL CENTER
10.2018 - Current
- SOM Fellowship Coordinator
- Coordinate all aspects of fellowship recruitment, onboarding, orientation, and graduation.
- Maintain program records, including fellow files, evaluations, and program documentation in accordance with institutional and ACGME requirements.
- Assist the Program Director with the preparation of program reports, data submissions, ACGME surveys, milestones, and internal reviews.
- Ensure ongoing compliance with accreditation and regulatory requirements.
- Serve as the first point of contact for current and prospective fellows.
- Schedule and coordinate educational activities such as didactics, conferences, journal clubs, and faculty meetings.
- Monitor fellow duty hours, evaluations, and leave requests.
- Support fellows with credentialing, licensure, and board eligibility documentation.
- Coordinate logistics for visiting lecturers, interview days, retreats, and special events.
- Process reimbursements, travel requests, and supply orders as needed.
- Track program budgets and manage fellowship-related expenses.
- Liaise with the Office of Graduate Medical Education (GME), Human Resources, Finance, and other hospital departments.
- Communicate regularly with faculty, fellows, and staff to ensure smooth program operations and a positive training environment.
- LEGAL LIBRARY - Help maintain department appointments, making sure prior images are in PACS and Hologic
- Communicate and interact directly with other health facilities and request needed images for comparisons, answer busy phone line, and fax out multiple requests for continuation of care
- Communicated with patients and requested prior imaging on their behalf
- Retrieve, upload and archive radiology images into PACS, creating accession numbers and resolving transcribed images. Scan related documents into PACS
- Process radiology requests, download images onto discs and mail them out accordingly
- Release of information, verify patient ID, validate release forms to make sure its completed correctly
- BILLING- Worked specific work queues analyzing billing related errors, removed unnecessary charges from hospital accounts, provided over ride reasons to continue the process of hospital referrals, and provided missing diagnosis codes for referral processing
- Understand different health care insurance plans, helped radiology staff by requesting prior authorizations; provided necessary documentation to help determine approval and update referrals
- LEGAL LIBRARY- Main job functions include release of information, I work with legal and medical releases, respond to different radiology requests, and process radiology images onto discs using multiple computer applications
- Interact directly in person and over the phone with radiologists, outside facilities and other university personnel
- With understanding state and federal laws I validate and process internal and external authorization forms, guardian/conservatorship papers, legal, criminal and state subpoenas along with court orders and search warrants
- Answer a multiple phone line, scan documentation into ROI, data entry, and also maintain check logs and deposit checks to the cashiers office
- Maintain spreadsheets for internal research requests. Anonymize patient demographics for clinical/research studies
Patient Services Rep II
SACRAMENTO HEART & VASCULAR
11.2017 - 06.2018
- Front desk duties included checking patients in and out of the clinic
- Schedule appointments, collect copayments, balanced and closed the register as well as prepare patient charts
- Assisted with billing, registration, referrals and insurance verification.
- Manage a busy phone line, handle and distribute faxes, and dispute any issues with the front office
Enrollment Specialist
RANDSTAD/MAXIMUS
04.2016 - 10.2017
- Working specifically with the Medi-cal program included answering phone calls daily, assisting callers with information about their health care options and process enrollments for beneficiaries into the appropriate healthcare plans
- Educated beneficiaries and provided accurate and appropriate information in response to customer inquiries and document calls at the same time
- Tested the main phone line and reported and issues related with the IVR system to upper management.
- I was involved in the departments maxclub team; which we coordinated holiday functions, fundraisers, and other events
Collections Agent/CSR
UNIVERSAL RECOVERY CORPORATION
09.2015 - 12.2015
- Collected numerous debts for various clients of the company
- Made outbound calls on a daily basis to discuss personal business matters and collect/arrange/receive payments; apply each payment to the right account and update files appropriately
- Managed a multiple phone line and met daily goals/office quotas
Customer Service Representative
DEVONS JEWELERS
01.2015 - 08.2015
- Managed front office by answering phones and providing information to various inquiries, processed customer data, and handled bookkeeping
- In took credit applications, processed credit checks, and managed in house collections
- Responsible for maintaining store supplies and inventory.
- Assisted with merchandising and working high volume cash register
Front Desk Admin
MAXIM HEALTH CARE SERVICES
08.2014 - 11.2014
- Assisted with the set up for temporary flu clinics and handled the administrative duties by checking people in, preparing documents, verifying information and sorting out paperwork
- Organized and collected daily counts and files, developed spreadsheets, scanned document, and faxed reports
Front Desk
DERMATOLOGY & MOHS SURGERY CLINIC
12.2009 - 01.2010
- As an intern associated with my MBC program I successfully worked the front desk by checking in and out patients, confirming and scheduling appointments, verifying insurance, and answering phone lines
- I collected payments and processed billing with the understanding of ICD 9 codes and HCPCS
MOSC I Per Diem
UC DAVIS MEDICAL CENTER
11.2006 - 04.2007
- Responsibilities included checking in and out patients, verifying insurance, and pulling patient charts
- Scheduled/confirmed appointments, maintained patient records, and prepared documents for the provider
- Maintained a phone line and collected and processed payments
Education
CERTIFICATE : MEDICAL BILLING/CODING/OFFICE SPECIALIST -
Institute of Business & Technology
Santa Clara, CA2010
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
Independence High School
San Jose, CA2004
Skills
- ACGME
- Non-ACGME
- ERAS
- Cortex
- MedHub
- AAMC
- NRMP
- ADS
- Milestones
- Evaluations
- Rad Exam
- Aggie Expense
- Aggie Travel
- EMR
- MEDICAL TERMINOLOGY
- HIPPA
- EXCEL
- OUTLOOK
- MICROSOFT OFFICE
- COMMUNICATION SKILLS
- PACS
- QUICK LEARNER
- MEDIA WRITER
- MULTITASK
- PROBLEM SOLVER
Timeline
Administrative Assistant III
UC DAVIS MEDICAL CENTER
10.2018 - Current
Patient Services Rep II
SACRAMENTO HEART & VASCULAR
11.2017 - 06.2018
Enrollment Specialist
RANDSTAD/MAXIMUS
04.2016 - 10.2017
Collections Agent/CSR
UNIVERSAL RECOVERY CORPORATION
09.2015 - 12.2015
Customer Service Representative
DEVONS JEWELERS
01.2015 - 08.2015
Front Desk Admin
MAXIM HEALTH CARE SERVICES
08.2014 - 11.2014
Front Desk
DERMATOLOGY & MOHS SURGERY CLINIC
12.2009 - 01.2010
MOSC I Per Diem
UC DAVIS MEDICAL CENTER
11.2006 - 04.2007
CERTIFICATE : MEDICAL BILLING/CODING/OFFICE SPECIALIST -
Institute of Business & Technology
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
Independence High School
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