Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elisabeth Ragan

Calgary ,AB

Summary

Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.

Overview

19
19
years of professional experience

Work History

Customer Sales Representative

Mountain View Honey
Calgary, Albertta
06.2021 - Current
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.

Research Assistant

University of Calgary
Calgary, Alberta
06.2017 - 09.2020
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Planned, modified and executed research techniques, procedures and tests.
  • Worked with principal investigators to coordinate qualitative research.


Health Promotion Coordinator

Alberta Cancer Board
Calgary, Alberta
02.2001 - 04.2006
  • Partnered with agencies and organizations driving improvements in community health.
  • Taught health education classes for community workers and members of public.
  • Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.

Server

Ed's and Embarcerdero Restaurants
Calgary, Alberta
06.1990 - 04.2000
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Education

Bachelor of Social Work -

University of Calgary
Calgary, AB
06.2019

Master of Arts - Cultural Anthropology

University of Calgary
Calgary, AB
06.2000

Bachelor of Science - Psychology

Univeristy of Calgary
Calgary, AB
06.1997

Diploma - Dietary Technology

SAIT
Calgary, AB
06.1989

Skills

  • Project Requirements
  • Collaborative Environments
  • POS Systems
  • Store Layouts

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a team of six in the development of Alberta-wide investigation of community health and social services.
  • PUBLICATIONS A., E. Fulton, G. Dimitropoulos, J. Ayala, A. M. McLaughlin, M. Baynton, C. Blaug, T. Collins, G. Elliott, A. Judge-Stasiak, L. Letkemann & E. Ragan (2019) Role-Playing: A Strategy for Practicum Preparation for Foundation Year MSW Students, Journal of Teaching in Social Work, 39:2, 163-180, DOI: 10.1080/08841233.2019.1576573
  • Elisabeth Ragan & Gina Dimitropoulos “A critical look at food security in social work: applying the socio-ecological lens”, (2017). JURA, Journal for Undergraduate Research in Alberta, Vol. 6.


Timeline

Customer Sales Representative

Mountain View Honey
06.2021 - Current

Research Assistant

University of Calgary
06.2017 - 09.2020

Health Promotion Coordinator

Alberta Cancer Board
02.2001 - 04.2006

Server

Ed's and Embarcerdero Restaurants
06.1990 - 04.2000

Bachelor of Social Work -

University of Calgary

Master of Arts - Cultural Anthropology

University of Calgary

Bachelor of Science - Psychology

Univeristy of Calgary

Diploma - Dietary Technology

SAIT

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Elisabeth Ragan