Elisabeth Monahan Pett
La Mesa,CA
Summary
Dynamic professional with a strong background in organizational leadership and financial acumen, demonstrated as a Board Member at San Diego Young Actors' Theatre. Proven ability to resolve complex issues and enhance customer experiences. Skilled in policy evaluation and effective communication, driving initiatives that align with mission objectives and foster community engagement.
Overview
34
34
years of professional experience
Work History
Board Member/Production Chair
San Diego Young Actors' Theatre
08.2017 - 07.2025
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Researched potential local, regional, and national funders and assisted in relationship building.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Monitored team budgets to keep projects on task and avoid waste.
- Oversaw production schedules and adjusted as needed to meet deadlines.
- Resolved issues quickly to maintain productivity goals.
- Assisted customers in choosing seats, guiding, and recommending options via seating map.
- Printed tickets, checking accuracy of date, time, and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Designed, constructed, and sourced costumes for multiple shows.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Office Support Specialist
Michaels
10.2010 - 11.2011
- Sorted, opened, and routed incoming deliveries to help senior leaders respond quickly to business and customer requirements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits and reconciled monthly bank accounts.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of day to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter special orders, process payments, and issue receipts.
Marine Mammal Naturalist (Museum Whaler)
San Diego Natural History Museum
08.2005 - 07.2010
- Promoted education on ecology, natural resources, and environmental concerns to visitors through captivating presentations, elaborate exhibits, and hands-on workshops.
- Teamed on delivery of informative educational programs on area history, geological environment, and wildlife.
- Conducted story time and other programs for visitors and school groups.
- Promoted conservation strategies to different community and youth groups.
- Engaged with visitors to interpret natural and cultural resources in local parks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Served on and lead volunteer selection committee.
Customer Service Representative
Liveops
08.2003 - 09.2004
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Answering Service Operator (Graveyard Lead)
San Diego Answering Service
06.1991 - 03.1994
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to personnel.
- Maintained accurate records of calls placed and received.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Education
Some College (No Degree) - Psychology/Theatre
Grossmont College
El Cajon, CANo Degree - Office Professional Training Program
Grossmont College
El Cajon, CA06-2026
Skills
- Policy evaluation
- Financial acumen
- Legal compliance monitoring
- Organizational leadership
- Complaint resolution
- Account updating
- Verbal and written communication
- Microsoft Office Suite
- Professional telephone demeanor
- Call center experience
- Data entry
- Typing 46 wpm net
Timeline
Board Member/Production Chair
San Diego Young Actors' Theatre
08.2017 - 07.2025
Office Support Specialist
Michaels
10.2010 - 11.2011
Marine Mammal Naturalist (Museum Whaler)
San Diego Natural History Museum
08.2005 - 07.2010
Customer Service Representative
Liveops
08.2003 - 09.2004
Answering Service Operator (Graveyard Lead)
San Diego Answering Service
06.1991 - 03.1994
Some College (No Degree) - Psychology/Theatre
Grossmont College
No Degree - Office Professional Training Program
Grossmont College