Elisabeth Millan
Atwater
Summary
Skilled in records management, confidential information handling, financial processing. Demonstrated ability to follow policies and procedures, maintaining accurate documentation, and providing professional support to diverse populations. Bilingual in English and Spanish with strong communication and organization skills.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Western Dental & Orthodontics
Turlock
08.2010 - 08.2021
- Facilitated ongoing communication with patients, families, and healthcare providers to clarify treatment plans and monitor progress.
- Conducted follow-ups with discharged patients to verify receipt of adequate post-care support.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Streamlined coordination of patient referrals to specialists and healthcare services.
Receptionist
Western Dental & Orthodontics
Turlock
08.2000 - 10.2009
- Greeted patients warmly and managed front desk operations efficiently.
- Answered phone calls promptly, assisting patients with inquiries and concerns.
- Verified insurance and resolved patient billing inquiries, ensuring accurate account information.
- Processed payments and adjusted accounts to maintain up-to-date balance records.
Education
High School Diploma -
Merced Adult School
Merced, CA06.2000
Associate of Applied Science - Criminal Justice
Heald College
CA03.2013
Skills
- Care coordination
- Treatment plan development
- Referral processing
- Medical records management
- Insurance verification
- Client relationship management
- Bilingual, English and Spanish
- Multitasking Abilities
Timeline
Patient Care Coordinator
Western Dental & Orthodontics
08.2010 - 08.2021
Receptionist
Western Dental & Orthodontics
08.2000 - 10.2009
High School Diploma -
Merced Adult School
Associate of Applied Science - Criminal Justice
Heald College