Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elisabeth Masudi

Gatineau,QC

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Courteous professional with substantial experience in call center industry. Communicative and responsive individual with over five years of experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Personal Caregiver

Bayshore Home Health
10.2022 - 11.2023
  • Improved client satisfaction by providing personalized care and attention to their unique needs.
  • Increased comfort levels for clients with disabilities by implementing customized care plans.
  • Assisted clients in maintaining independence through consistent support and encouragement.
  • Enhanced quality of life for clients by facilitating social activities and outings designed to engage and stimulate.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
  • Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
  • Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.

Personal Support Worker

Carp Commons Retirement
10.2020 - 07.2021
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Summer Camp Counselor

Oiseau Bleu
06.2017 - 08.2018
  • Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
  • Led groups of children safely through variety of camp activities.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.

Administrative Secretary

Weed Man Lawn Care
01.2012 - 06.2015
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.
  • Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
  • Provided ongoing feedback for management regarding customer needs, preferences, and trends to inform future marketing efforts.
  • Expanded the customer base by generating leads through targeted outreach initiatives such as referrals or cold calling campaigns.
  • Increased customer satisfaction by providing timely and accurate information on products and services.

Education

Associate of Arts - Personal Support Worker

École Secondaire Des Adultes Le Carrefour
Ottawa, ON
06.2013

High School Diploma -

Ecole De La Rose Sauvage
Calgary, AB
06.2012

Skills

  • Client documentation
  • Clinical Quality Program Standards
  • Progress Documentation
  • Medication organization
  • First Aid Training
  • Routine management
  • Multitasking and Organization
  • Time Management
  • Verbal and written communication skills

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Personal Caregiver

Bayshore Home Health
10.2022 - 11.2023

Personal Support Worker

Carp Commons Retirement
10.2020 - 07.2021

Summer Camp Counselor

Oiseau Bleu
06.2017 - 08.2018

Administrative Secretary

Weed Man Lawn Care
01.2012 - 06.2015

Associate of Arts - Personal Support Worker

École Secondaire Des Adultes Le Carrefour

High School Diploma -

Ecole De La Rose Sauvage

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Elisabeth Masudi