Elisabet Garcia Ramirez
Salinas
Summary
Dynamic and goal-oriented professional excelling in customer service and performance tracking. Skilled in CRM software and effective communication, I enhance team collaboration and drive sales through proactive follow-up. Committed to delivering exceptional results while maintaining a positive attitude in fast-paced environments. Great communication skills in person and on the phones
Overview
5
5
years of professional experience
Work History
Bdc Agent
Victory Toyota
Seaside Ca
12.2024 - Current
- Assisted customers through phone and online inquiries, ensuring timely and accurate responses.
- Utilized CRM software to track leads and customer interactions, improving follow-up efficiency.
- Collaborated with team members to streamline communication processes within the dealership environment.
- Participated in training sessions to enhance customer service skills and operational understanding.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Utilized sales techniques to build customer interest and close sales.
- Set up appointments with interested customers according to schedule availability.
Salinas Honda
Cashier
Salinas, Ca
06.2023 - 06.2024
- Maintained accurate cash drawer and performed daily reconciliations.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Improved efficiency, organized checkout area for optimal workflow.
Server
Denny’s
Salinas, Ca
06.2022 - 06.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed cash register operations, accurately processing payments and handling transactions.
- Assisted in training new team members on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Adapted quickly to changing priorities during peak hours to ensure smooth operations.
- Served food and beverages promptly with focused attention to customer needs.
Appointment Coordinator
Mike’s Auto Sales
Salinas, Ca
08.2021 - 06.2022
- Collaborated with team members to streamline appointment processes for improved efficiency.
- Resolved potential conflicts in appointment scheduling with proactive communication between clients and staff.
- Managed cancellations professionally while working towards minimizing lost revenue opportunities through effective rescheduling efforts.
- Assisted in training new employees on company policies and procedures related to appointment scheduling.
Education
High School Diploma -
El Puente High School
20 Sherwood Pl06.2021
Skills
- Goal oriented
- Performance tracking
- Follow-up calls
- Positive attitude
- Teamwork and collaboration
- Customer service
- Excellent communication
- Outbound calling
- Professionalism
- Payment processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bdc Agent
Victory Toyota
12.2024 - Current
Salinas Honda
Cashier
06.2023 - 06.2024
Server
Denny’s
06.2022 - 06.2023
Appointment Coordinator
Mike’s Auto Sales
08.2021 - 06.2022
High School Diploma -
El Puente High School