Elisa Soriano
Calgary,AB
Summary
A results focused and adaptable Facilities Coordinator known for using effective communication skills to build team morale and inspire excellence in others. Demonstrated ability to work as a collaborative team member. Thrives on providing empathetic, courteous and professional customer service. Brings a strong procedure focus, ensuring guidelines and policies are followed. Proficient in MS Word, Excel, Power Point, Teams.
Overview
20
20
years of professional experience
Work History
Training Services Supervisor
Energy Safety Canada
Calgary, AB
01.2018 - 01.2023
- Manage and direct the daily activities of customer service representatives to maintain service targets
- Provided weekly reporting of all customer activity
- Resolved customer complaints
- Hired and trained new CSR’s
- Acted as an information source for CSR’s, answering questions, follow up and giving instructions as needed
- Monitored and reviewed live calls from CSR’s for training, coaching and development
- Course information and records management
- Oversaw operations in contact center and training facility
- Identified and implemented process and procedure improvements related to contact centre operations
- Stakeholder support
- Engaged in monthly 1:1’s and safety meetings.
Facilities Coordinator
Enform
Calgary, AB
01.2012 - 01.2018
- Vendor contract management
- Liaised with external shareholders
- Maintained and updated floor plans for the facility
- Managed security building access cards
- Oversaw building upgrades, renovations and office moves
- Reviewed and managed monthly facilities operational budget
- Ergonomic set up for new hires.
Facilities Assistant
Rogers Communications Inc.
Calgary, AB
01.2003 - 01.2011
- Developed and maintained critical equipment documentation
- Assisted facilities manager with projects
- Sourced vendors
- Tracked all expenditures
- Front desk support in high volume environment.
Education
Covey 7 Habits of Highly Effective People -
01.2018
IFMA Seminar, Leadership and Strategy -
Project Management, Scope & Overview -
Project Management, Time & Cost -
Community Service
- Ronald McDonald House Southern Alberta, Home for Dinner program, 2015-01-01, Current
- Brown Bag Lunch Program, Prepare lunches for schools in McKenzie Towne, 2022-01-01, Current
Timeline
Training Services Supervisor
Energy Safety Canada
01.2018 - 01.2023
Facilities Coordinator
Enform
01.2012 - 01.2018
Facilities Assistant
Rogers Communications Inc.
01.2003 - 01.2011
Covey 7 Habits of Highly Effective People -
IFMA Seminar, Leadership and Strategy -
Project Management, Scope & Overview -
Project Management, Time & Cost -
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