Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elisa Peña

Vancouver,BC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Check-in Agent

volaris
Merida, Yucatan
02.2021 - 02.2022
  • Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
  • Communicated regularly with other departments at the airport to ensure smooth operations.
  • Provided wheelchair service for disabled passengers when needed.
  • Performed ticket sales duties as needed during peak times.
  • Ensured that all necessary paperwork was collected before allowing passengers to board flights.
  • Greeted customers and provided assistance in completing check-in procedures.
  • Resolved customer complaints or issues in a timely manner.
  • Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.

Selling Agent

Barichara swimwear
Merida, Yucatan
01.2019 - 12.2020
  • Assisted customers in selecting appropriate products to meet their needs and preferences.
  • Maintained current knowledge of the company's products, services, promotions, and pricing.
  • Processed payments using a variety of methods such as cash, credit cards, checks, money orders.
  • Worked with other team members to ensure customer satisfaction.
  • Utilized store computer systems to access inventory availability information and place special orders when necessary.
  • Created weekly reports detailing sales performance versus goals set by management.

Education

Diploma - International Business

Cornerstone College
Vancouver, BC
10-2024

High School Diploma -

institute Cumbres Goodwin
Merida Yucatan
07-2018

Skills

  • Professional Appearance
  • Stress Tolerance
  • Crisis Management
  • Passenger Assistance
  • Cash Handling Experience
  • Customer Service

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Check-in Agent

volaris
02.2021 - 02.2022

Selling Agent

Barichara swimwear
01.2019 - 12.2020

Diploma - International Business

Cornerstone College

High School Diploma -

institute Cumbres Goodwin

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Elisa Peña