Elisa Machida
Upper Sackville
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Intake professional with solid track record in case management and client support. Proven ability to improve process efficiency and provide top-notch service to clients. Known for strong teamwork and adaptability, ensuring reliable and responsive service. Skilled in needs assessment, case documentation, and effective communication.
Overview
12
12
years of professional experience
Work History
Income Assistance Intake Caseworker
Department of Opportunities and Social Development
06.2024 - Current
- Reduced response times for clients with urgent needs through effective prioritization of cases.
- Participated in ongoing professional development opportunities, staying current on industry best practices and enhancing skill sets.
- Enhanced service delivery by maintaining accurate and up-to-date client records.
- Elevated team performance through open communication channels and constructive feedback during group meetings and one-on-one sessions.
- Ensured compliance with all relevant regulations, diligently adhering to confidentiality requirements when handling sensitive client data.
- Facilitated timely access to resources for clients by connecting them with appropriate support services within the community.
- Increased successful case resolutions by collaborating closely with multidisciplinary teams and agencies.
- Demonstrated adaptability in handling diverse caseloads, effectively managing complex situations with varying levels of urgency.
- Promoted an inclusive atmosphere that respects cultural diversity, adapting communication styles as needed to accommodate individual client needs.
- Improved client satisfaction by efficiently managing case intake and assessment processes.
- Delivered empathetic and compassionate service to clients, ensuring their dignity was maintained throughout the process.
- Supported colleagues during periods of high workload or staff absences, readily assuming additional responsibilities as needed.
- Provided comprehensive support to clients, conducting thorough interviews to gather vital information for assessments.
- Optimized workflows by implementing efficient organizational systems that streamlined document management and reduced administrative burdens.
- Maintained accurate and up-to-date client records.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Supervisor of Ekwaamjigenang Children's Centre
Mississaugas Of The Credit First Nation
01.2016 - 04.2022
- Developed and implemented customer service policies to enhance satisfaction.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Monitored workflow to improve employee time management and increase productivity.
- Educated staff on organizational mission and goals to help employees achieve success.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created and managed project plans, timelines and budgets.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Conducted routine inspections to check quality and compliance with established specifications.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Supervisor of Childcare Centre
Parkview Children's Centres
09.2013 - 12.2015
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Gathered, organized and input information into digital database. Using Childcare Pro systems
- Monitored workflow to improve employee time management and increase positive child development experience via decreased employee absenteeism
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures. Member of the Safety Committee to reduce Workplace Injuries
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Standard First Aid Certificate
Red Cross Society
04.2021
Safe Food Handling Certificate
Public Health Department
04.2021
Bachelor of Arts - Social Sciences
McMaster University
04.2000
Associate of Science - Early Childhood Education
Mohawk College of Applied Arts And Technology
06.1988
Skills
- Issue Research
- Program Evaluation
- Quantitative skills
- Business Administration
- Employee Motivation
- Expectation setting
- Disaster Recovery Planning
- Financial Management
- Processes and procedures
- Training and mentoring
- Inventory Oversight
- Staff Discipline
- Staff Development
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Software
Microsoft Word
Timeline
Income Assistance Intake Caseworker
Department of Opportunities and Social Development
06.2024 - Current
Supervisor of Ekwaamjigenang Children's Centre
Mississaugas Of The Credit First Nation
01.2016 - 04.2022
Supervisor of Childcare Centre
Parkview Children's Centres
09.2013 - 12.2015
Safe Food Handling Certificate
Public Health Department
Bachelor of Arts - Social Sciences
McMaster University
Associate of Science - Early Childhood Education
Mohawk College of Applied Arts And Technology
Standard First Aid Certificate
Red Cross Society
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