ELISA HERNANDEZ
Vista
Summary
Dynamic marketing professional with experience at Vigilante Coffee, excelling in customer service and sales. Proven ability in social media management, achieving a 75% increase in engagement through strategic content creation. Strong leadership and attention to detail drive successful campaigns and enhance brand presence across platforms.
Overview
2
2
years of professional experience
Work History
BARISTA/ SHIFT SUPERVISOR
Vigilante Coffee
Vista
11.2023 - Current
- Deliver high-quality customer service by addressing customer needs and resolving issues, improving overall customer service satisfaction and loyalty.
- Manage high-volume customer orders efficiently during peak hours while ensuring timely service and adherence to quality standards.
- Increase sales by effectively upselling products and suggesting personalized recommendations to customers.
Marketing Intern
Fidelitas
San Diego
06.2025 - 09.2025
- Managed TikTok content for client Açaí Roots, editing short-form videos, writing captions, and leading community engagement to increase audience interaction.
- Created and executed monthly Instagram content calendars for Horse Creek Outfitters, producing product-focused posts, styling guides, and promotional campaigns that helped grow organic engagement by 75%.
- Developed Instagram content for the agency’s own brand, sharing SEO insights and marketing news, while engaging with followers to strengthen online presence.
- Collaborated weekly with the Social Media Strategist to review campaign performance and align deliverables with client goals.
Marketing Intern
Gaia Fodoulian Association
Florence
06.2025 - 06.2025
- Created content for social media platforms to engage with followers.
- Collaborated with team members on promotional campaigns and strategies.
- Prepared presentations summarizing research findings.
Education
BACHELORS - BUSINESS ADMINISTRATION - GLOBAL BUSINESS MANAGEMENT
Cal State University San Marcos
San Marcos, CA05.2025
ASSOCIATES - BUSINESS ADMINISTRATION
Palomar College
San Marcos, CA05.2023
Skills
- Microsoft Word
- Social media management
- PowerPoint
- Leadership
- Content creation (TikTok, Instagram)
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Marketing Intern
Fidelitas
06.2025 - 09.2025
Marketing Intern
Gaia Fodoulian Association
06.2025 - 06.2025
BARISTA/ SHIFT SUPERVISOR
Vigilante Coffee
11.2023 - Current
BACHELORS - BUSINESS ADMINISTRATION - GLOBAL BUSINESS MANAGEMENT
Cal State University San Marcos
ASSOCIATES - BUSINESS ADMINISTRATION
Palomar College