Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELISA HERNANDEZ

Vista

Summary

Dynamic marketing professional with experience at Vigilante Coffee, excelling in customer service and sales. Proven ability in social media management, achieving a 75% increase in engagement through strategic content creation. Strong leadership and attention to detail drive successful campaigns and enhance brand presence across platforms.

Overview

2
2
years of professional experience

Work History

BARISTA/ SHIFT SUPERVISOR

Vigilante Coffee
Vista
11.2023 - Current
  • Deliver high-quality customer service by addressing customer needs and resolving issues, improving overall customer service satisfaction and loyalty.
  • Manage high-volume customer orders efficiently during peak hours while ensuring timely service and adherence to quality standards.
  • Increase sales by effectively upselling products and suggesting personalized recommendations to customers.

Marketing Intern

Fidelitas
San Diego
06.2025 - 09.2025
  • Managed TikTok content for client Açaí Roots, editing short-form videos, writing captions, and leading community engagement to increase audience interaction.
  • Created and executed monthly Instagram content calendars for Horse Creek Outfitters, producing product-focused posts, styling guides, and promotional campaigns that helped grow organic engagement by 75%.
  • Developed Instagram content for the agency’s own brand, sharing SEO insights and marketing news, while engaging with followers to strengthen online presence.
  • Collaborated weekly with the Social Media Strategist to review campaign performance and align deliverables with client goals.

Marketing Intern

Gaia Fodoulian Association
Florence
06.2025 - 06.2025
  • Created content for social media platforms to engage with followers.
  • Collaborated with team members on promotional campaigns and strategies.
  • Prepared presentations summarizing research findings.

Education

BACHELORS - BUSINESS ADMINISTRATION - GLOBAL BUSINESS MANAGEMENT

Cal State University San Marcos
San Marcos, CA
05.2025

ASSOCIATES - BUSINESS ADMINISTRATION

Palomar College
San Marcos, CA
05.2023

Skills

  • Microsoft Word
  • Social media management
  • PowerPoint
  • Leadership
  • Content creation (TikTok, Instagram)
  • Attention to detail

Languages

Spanish
Native/ Bilingual

Timeline

Marketing Intern

Fidelitas
06.2025 - 09.2025

Marketing Intern

Gaia Fodoulian Association
06.2025 - 06.2025

BARISTA/ SHIFT SUPERVISOR

Vigilante Coffee
11.2023 - Current

BACHELORS - BUSINESS ADMINISTRATION - GLOBAL BUSINESS MANAGEMENT

Cal State University San Marcos

ASSOCIATES - BUSINESS ADMINISTRATION

Palomar College
ELISA HERNANDEZ