Summary
Overview
Work history
Education
Skills
Websites
Certification
Personal Information
Languages
Custom
Timeline
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Elisa Guerrero Manning

Toronto,Ontario

Summary

A brilliant and highly motivated program manager and with 6+ years of experience in providing solutions for businesses to understand the impact of specific behaviours, trends, and patterns. An expert specializing in in-depth analyst, anti money laundering, fraud prevention and foreign languages. Displays impeccable written and verbal skills and possesses a wide linguistics knowledge.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Operations Specialist

Inviso Consulting
Remote, Mexico
09.2023 - 04.2025
  • Perform different checks for SMB segment companies for Microsoft funding nominations and programs.
  • Liaise and triage
  • Managed over 50 SMB nominations a week

Fraud Prevention - Business Program Manager

Microsoft
Mexico City, Mexico
03.2018 - 06.2021
  • Worked for Mexico as the SME for Azure Microsoft Cloud as part of the Human Intelligence Team (Commerce Protection) conducting identification and analysis of transactions that represented a high fraud risk in the Microsoft Azure Cloud space and the Microsoft O365 space.
  • Actively involved in the Azure team's coordination and management including coordination of teamwork, communication, goal setting, mentoring, and performance evaluation.
  • Worked closely with cross-functional teams to improve fraud detection on all Skype for Business Telecommunication.

Anti money laundering analyst

CITI Banamex
Mexico City, Mexico
03.2015 - 06.2016
  • Conducted identification and analysis of suspicious clients who may represent a risk for the financial institution in terms of Money Laundering and Terrorism Financing.
  • Managed 1-2 deep-level AML investigations each week.
  • Prepared presentations and reports on suspicious cases possibly involved in money laundering for the corresponding authorities.
  • Responsible for doing translations of official documents from English into Spanish and vice versa.

Risk Homeland Analysis Intelligence Officer

SAT
Queretaro, Mexico
08.2014 - 02.2015
  • Actively assessed, collected, and disseminated data to make real-time analytic judgments regarding specific maritime foreign trade operations and emerging threats.
  • Managed to analyze over 3000 data entries each day
  • Prepared reports and presented recommendations including translating customs reports and documents from English to
    Spanish and vice versa.
  • Took part in meetings involving international customs and simultaneously acted as an interpreter (English - Spanish,
    French - Spanish, and vice versa)

Education

Bachelor's degree - foreign Trade

Universidad Autonoma del Estado de Hidalgo
Hidalgo, Mexico
08.2009 - 04.2014

Skills

  • Conflict Resolution
  • Teamwork
  • Writing & Translation
  • Communication Skills
  • Foreign Trade
  • Compliance
  • Risk assessment
  • Mentoring
  • Foreign Languages
  • Business Development
  • AML/Fraud
  • Research/In-depth

Certification

Professional Certificate: French as Foreign Language, Diplôme C1, specialty in French Literature & Civilization

Personal Information

Languages

Spanish
Native
French
Advanced
English
Advanced
German
Intermediate

Custom

3,5,5,6

Timeline

Operations Specialist

Inviso Consulting
09.2023 - 04.2025

Fraud Prevention - Business Program Manager

Microsoft
03.2018 - 06.2021

Anti money laundering analyst

CITI Banamex
03.2015 - 06.2016

Risk Homeland Analysis Intelligence Officer

SAT
08.2014 - 02.2015

Bachelor's degree - foreign Trade

Universidad Autonoma del Estado de Hidalgo
08.2009 - 04.2014

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Elisa Guerrero Manning