Elisa Gonzales
Riverside
Summary
Experienced Patient Financial Counselor with a strong background in patient education, financial assistance, and problem-solving. Skilled in managing electronic health records and ensuring compliance with HIPAA regulations. Committed to facilitating seamless patient onboarding and payment processes.
Overview
12
12
years of professional experience
Work History
Patient Financial Counselor 2
Loma Linda Medical Center
Loma Linda, CA
04.2014 - Current
- Educated patients on financial assistance options and insurance coverage requirements.
- Facilitated payment plans to enhance patient compliance and satisfaction.
- Analyzed patient accounts to identify discrepancies and resolve billing issues promptly.
- Collaborated with healthcare teams to ensure seamless patient onboarding and financial processing.
- Managed electronic health record systems for accurate patient data entry and retrieval.
- Coordinated insurance verification and eligibility determinations for seamless patient services.
- Ensured compliance with HIPAA regulations in handling sensitive patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
High School Diploma -
South Lake Tahoe High
South Lake Tahoe, CA06-2005
Skills
- Insurance verification
- Organizational skills
- Effective communication
- Medicare expertise
- HIPAA compliance
- Patient registration
- Data entry proficiency
- Medical terminology
- Payment collection
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Excellent communication
- Registration and scheduling
Timeline
Patient Financial Counselor 2
Loma Linda Medical Center
04.2014 - Current
High School Diploma -
South Lake Tahoe High