Elisa Cervantes
San Diego
Summary
Dynamic healthcare professional with extensive experience at Kaiser Permanente, excelling in case management and patient education. Proven track record of enhancing patient outcomes through effective multidisciplinary collaboration and meticulous documentation. Adept at goal setting and fostering strong relationships, ensuring optimal care delivery and patient satisfaction. Committed to continuous improvement and quality care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Extended Care Coordinator
Kaiser Permanente
08.2017 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
RN, Medical-Surgical
Palomar Health
01.2014 - 10.2017
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Utilized critical thinking skills to recognize early signs of complications, allowing for timely interventions and preventing adverse outcomes.
- Maintained compliance with regulatory standards by staying current on best practices within the medical-surgical nursing field.
- Promoted teamwork among staff members through open communication channels, resulting in improved morale and enhanced coordination of care efforts.
- Demonstrated adaptability when reassigned to different units or working with diverse populations while maintaining high levels of quality care provision.
- Provided emotional support and education to patients and their families during difficult medical situations, fostering a sense of trust and promoting positive relationships.
- Assisted physicians during bedside procedures, ensuring proper equipment was available, promoting patient safety, and enhancing overall clinical outcomes.
- Administered medications and treatment to patients and monitored responses.
- Monitored patient vital signs to perform thorough condition assessments.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Managed caseload of Number patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Performed intravenous therapy procedures and monitored chest tubes.
Registered Nurse, Clinical Manager
Pioneers Memorial Healthcare District
06.2005 - 03.2014
- Enhanced patient care by implementing evidence-based nursing practices and clinical protocols.
- Fostered an environment of continuous learning by encouraging nursing staff to pursue professional development opportunities, such as attending conferences, workshops, and continuing education courses.
- Reduced hospital readmissions through effective case management and coordinated discharge planning.
- Oversaw budgetary management within the department, tracking expenditures against projections while identifying cost-saving measures and ensuring adequate resource allocation.
- Implemented quality improvement initiatives, resulting in improved patient outcomes and reduced medical errors.
- Mentored new nurses, providing guidance on best practices and professional development opportunities.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Nursing Science
Kaplan University
Chicago, IL06.2010
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Documentation proficiency
- Multidisciplinary team collaboration
- Goal setting
- Scheduling
- Insurance practices
- Verbal and written communication
Certification
Certified Medical Surgical Registered Nurse
Timeline
Extended Care Coordinator
Kaiser Permanente
08.2017 - Current
RN, Medical-Surgical
Palomar Health
01.2014 - 10.2017
Registered Nurse, Clinical Manager
Pioneers Memorial Healthcare District
06.2005 - 03.2014
Nursing Science
Kaplan University
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