Elisa Caselle
Woodbridge,ON
Summary
Goal-oriented team leader with 10 years of extensive leadership experience in retail management. Dedicated to meeting team performance objectives and achieving set targets. Committed to providing thorough training, setting team goals, and developing innovative strategies. Effective in leading and motivating teams towards success.
Overview
13
13
years of professional experience
Work History
Team Leader
Louis Vuitton - LVMH
06.2017 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Championed client relationship-building initiatives through innovative clienteling strategies, establishing long-term loyalty.
- Built and maintained a personal portfolio of high-value clients
- Collaborated with corporate partners on strategic planning efforts, aligning departmental objectives with overall company vision.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Associate Manager
Michael Kors Canada
09.2016 - 06.2017
- Established team priorities, maintained schedules and monitored performance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Manager
BCBG Max Azria International
11.2015 - 08.2016
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed routine store inventories.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth.
- Recruited and retained top talent.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
BCBG Max Azria International
07.2013 - 11.2015
- Daily/weekly communication with the Store Manager on all aspects of the business
- Formulated and facilitated weekly meetings in accordance to the guidelines established by the Store Manager
- Leadership training in all divisions of responsibility
- Sales Generation, Clienteling, Operations, Human Resources, and Visual Merchandising
- Supported coaching and development of the associate population
Sales Lead
BCBG Max Azria International
09.2011 - 07.2013
- Exceeded sales targets consistently
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Advanced Diploma - Public Relations
Humber Institue of Technology and Advanced Learning
01.2012
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Coaching and mentoring
- Client service
Languages
Timeline
Team Leader
Louis Vuitton - LVMH
06.2017 - Current
Associate Manager
Michael Kors Canada
09.2016 - 06.2017
Store Manager
BCBG Max Azria International
11.2015 - 08.2016
Assistant Manager
BCBG Max Azria International
07.2013 - 11.2015
Sales Lead
BCBG Max Azria International
09.2011 - 07.2013
Advanced Diploma - Public Relations
Humber Institue of Technology and Advanced Learning
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