ELISA BRAVO ORTIZ
Stoney Creek,ON
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Banquet Server and Bartender
Casablanca Hotel
03.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Server
Fifty's Diner
08.2022 - 10.2023
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
August 8 Dim Sum & Sushi
11.2021 - 09.2022
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Entered orders, delivered food and beverages, and processed payments
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Deli & Grocery Clerk
Elm Deli and Bakery
08.2020 - 11.2021
- Made orders by slicing, weighing, packaging and pricing meats and cheeses
- Stored perishable food items in freezer or refrigerator to protect food from spoilage
- Cleaned utensils, dishes and glasses for customer use
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Bachelor of Science - Biomedical Sciences
Brock University
St. Catharines, ON04.2025
High School Diploma -
St. John Henry Newman Catholic Secondary School
Stoney Creek, ON06.2021
Skills
Strong teamwork
Time Management
Customer Service
Punctual and Reliable
Clearing tables efficiently
Clear Communication
Service prioritization
References
- Mrs. Baillie VanDeventer, (905) 527 5974
- Marisol Alvarez, (289) 887 2021
- Mrs. Sonia Cabrales Rueda, (289) 339 7859
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Banquet Server and Bartender
Casablanca Hotel
03.2024 - Current
Server
Fifty's Diner
08.2022 - 10.2023
Server
August 8 Dim Sum & Sushi
11.2021 - 09.2022
Deli & Grocery Clerk
Elm Deli and Bakery
08.2020 - 11.2021
Bachelor of Science - Biomedical Sciences
Brock University
High School Diploma -
St. John Henry Newman Catholic Secondary School
Similar Profiles
Romel Ibrahim Abufarah DavilaRomel Ibrahim Abufarah Davila
Front Desk at CasaBlanca HotelFront Desk at CasaBlanca Hotel
IBRAHIM EL ABBASSIIBRAHIM EL ABBASSI
Responsable Banquet at LE CASABLANCA HOTELResponsable Banquet at LE CASABLANCA HOTEL
MOHAMMED GUESSOUSMOHAMMED GUESSOUS
Kitchen Assistant Manager at Dorset Suites HotelKitchen Assistant Manager at Dorset Suites Hotel