Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elisa Bonavita

Montreal,QC

Summary

Proven expertise in account management and customer engagement, demonstrated at C.H. Robinson Company Canada Ltd, where I spearheaded initiatives to boost client satisfaction and streamline processes. Skilled in data analytics and teamwork, I excel in fostering client relationships and driving strategic growth. My approach has consistently resulted in enhanced efficiency and positive financial outcomes.

Overview

7
7
years of professional experience

Work History

Customer Account Specialist

C.H. Robinson Company Canada Ltd
08.2022 - Current
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Increased client satisfaction by building a strong sense of community between peers in the company and between customers to promote long-term business growth.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Streamlined internal processes for better efficiency in account management tasks.


Warehouse Customer Service Coordinator

TransPlus Inc
08.2019 - 08.2021
  • Took ownership of customer concerns and managed challenges related to the transportation and storage of materials until resolved.
  • Managed customers receiving, shipping, production, and inventory to ensure monthly sales forecast would be met.
  • Trained and regularly mentored colleagues on performance-oriented strategies and customer service techniques.

Cross Border Customer Service & Dispatch

Airpro Transport
04.2018 - 08.2019
  • Collaborated closely with team members for smooth operations in a fast-paced environment.
  • Coordinated drivers and equipment across Canada and the USA
  • Ensured continuous availability to drivers and clients, ensuring prompt resolution of custom brokerage and dispatch issues around the clock.
  • Managed a high volume of phone calls and emails daily

Surface Logistics Coordinator

Kintetsu World Express (Canada) Inc.
09.2017 - 04.2018
  • Managed preparation, routing, and invoicing of purchase orders.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Developed strong relationships with carriers to ensure reliable service and competitive pricing.

Education

Associate of Arts - Tourism And Hospitality Management

Professional Institute Antonello
Messina, Italy

French Courses -

LaSalle Adult Education Center
Montreal, QC

Skills

  • Customer Engagement
  • Account Management
  • Teamwork and Collaboration
  • Client Relationship Management
  • Strategic Planning
  • New account creation

Languages

Italian
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Customer Account Specialist

C.H. Robinson Company Canada Ltd
08.2022 - Current

Warehouse Customer Service Coordinator

TransPlus Inc
08.2019 - 08.2021

Cross Border Customer Service & Dispatch

Airpro Transport
04.2018 - 08.2019

Surface Logistics Coordinator

Kintetsu World Express (Canada) Inc.
09.2017 - 04.2018

Associate of Arts - Tourism And Hospitality Management

Professional Institute Antonello

French Courses -

LaSalle Adult Education Center

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Elisa Bonavita