Elis Prasad
Etobicoke,ON
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Earls Kitchen + Bar
05.2021 - Current
- Success in multitasking while remaining professional and courteous in fast-paced environments.
- Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Train new servers on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Meet restaurants goals in daily sales revenue and average guest cheque expectations.
- Scheduled regularly and in highest revenue sections of the restaurant due to high sales and AGC.
- Consistently receive 18% tip or higher due to impressive sales tactics and personable qualities.
- Serve large sections independently which includes 8-12 tables, executing flawless service of up to 60 guests per lunch/dinner service.
Internship Student
Mary-Ellen Hynd Coaching And Consulting
01.2023 - 05.2023
- Prepared project presentations and reports to assist senior staff.
- Conducted extensive research for company projects.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
- Developed and maintained relationships with key internal stakeholders.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Server
Milestones
01.2019 - 03.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Retail Sales Associate
Jean Machine
05.2016 - 12.2018
- Ensured high levels of consumer satisfaction by providing superior sales service.
- Assessed customers’ needs and provide information and assistance on product services and features.
- Drove sales with product knowledge and market-driven enthusiasm.
- Actively sought out consumers shopping in store and offer assistance.
- Ensured proper customer service by teaming with co-workers.
- Established trust relationships with customers.
- Attended and participate in sales meetings.
Receptionist
The PDI Company
01.2015 - 03.2016
- Greeted and welcomed guests as soon as they arrived at the office.
- Answered, screened and forwarded incoming phone calls.
- Ensured reception area was tidy and presentable, with all necessary stationery and material.
- Provided basic and accurate information in-person and via phone/email.
- Received, sort and distributed daily mail/deliveries.
- Ordered front office supplies and kept inventory of stock.
- Updated calendars and scheduled meetings.
- Kept updated records of office expenses and costs.
Education
Public Relations Advanced Diploma - Public Relations
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2023
Skills
- Guest Engagement
- Interpersonal Skills
- Multitasking Abilities
- Order Management
- Attention to Detail
- Conflict Resolution
- Safe Food Handling
- Guest Relations Management
- Sales Techniques
- Hospitality Service Expertise
- Service Prioritization
Certification
Smart Serve
Liquor Compliance
Timeline
Internship Student
Mary-Ellen Hynd Coaching And Consulting
01.2023 - 05.2023
Server
Earls Kitchen + Bar
05.2021 - Current
Server
Milestones
01.2019 - 03.2021
Retail Sales Associate
Jean Machine
05.2016 - 12.2018
Receptionist
The PDI Company
01.2015 - 03.2016
Public Relations Advanced Diploma - Public Relations
Humber Institute of Technology And Advanced Learning
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