Eliott Campa
Los Angeles
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Starbucks
Los Angeles
06.2021 - Current
- Assisted in managing daily store operations and ensuring excellent customer service.
- Trained new employees on store policies and customer interaction techniques.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Delivery Driver
Amazon
Culver City
09.2020 - 05.2021
- Delivered packages efficiently across designated routes in urban areas.
- Inspected vehicles regularly for safety and maintenance issues.
- Communicated with dispatch to confirm delivery schedules and updates.
- Collaborated with team members to optimize delivery routes and improve efficiency.
- Notified customers of delays to decrease calls to support.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Lube Technician
Jiffy Lube
Los Angeles
12.2019 - 08.2020
- Performed oil changes and fluid replacements efficiently and safely.
- Inspected vehicles for leaks and mechanical issues during service appointments.
- Maintained cleanliness and organization of service area and tools.
- Educated customers on service options and vehicle maintenance best practices.
- Collaborated with team members to complete multiple service requests daily.
- Followed safety protocols to ensure a hazard-free work environment.
Cashier
Ralph's Food Market
Los Angeles
06.2014 - 06.2019
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Handled returns and exchanges, following company policies for customer satisfaction.
- Assisted customers with inquiries and provided excellent service during peak hours.
- Maintained organized cash register area and ensured timely cash drawer reconciliation.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Collaborated with team members to ensure smooth store operations during shifts.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-2014
Skills
- Store operations
- Customer service
- Employee training
- Cash handling
- Inventory management
- Team leadership
- Schedule management
- Sales reporting
- Effective communication
- POS systems
- Staff supervision
- Attention to detail
- Teamwork and collaboration
- Collaboration
- Organizational skills
- Friendly, positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
Starbucks
06.2021 - Current
Delivery Driver
Amazon
09.2020 - 05.2021
Lube Technician
Jiffy Lube
12.2019 - 08.2020
Cashier
Ralph's Food Market
06.2014 - 06.2019
High School Diploma -
Belmont High School