ELINA SIMEL
Summary
Professional healthcare provider with strong skills in patient care, vital signs monitoring, and hygiene assistance. Demonstrates exceptional teamwork, ensuring smooth operations and adaptability to changing needs. Reliable and focused on achieving results through compassionate patient interactions and effective communication. Prepared to contribute positively to healthcare teams and patient outcomes.
Overview
9
9
years of professional experience
Work History
Inventory Organiser
AMAZON CANADA
08.2023 - 09.2024
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to optimize workflow and improve efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
General Contractor
Simel Auto -
02.2021 - 01.2023
- Managed project timelines, ensuring adherence to schedules and minimizing delays.
- Coordinated subcontractor activities to optimize workflow and maintain quality standards.
- Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
- Conducted site inspections to verify construction quality and alignment with specifications.
- Hired and oversaw subcontractors to meet project needs.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
Retention Customer Service Representative
Research Alliance
08.2018 - 07.2020
- Developed and maintained positive relationships with clients, ensuring ongoing support and engagement.
- Provided accurate product information to clients, facilitating informed decision-making.
- Assisted in processing orders and managing account updates, improving workflow efficiency.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
Customer Service Representative
Teleperformace Canada
02.2016 - 07.2018
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned company products and services to provide accurate information to clients.
- Promoted to tier 2, where I took supervisor-escalated calls, worked alongside the Regional sales manager and clients to resolve their concerns.
- Documented customer feedback for continuous improvement of service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Assistant Health Care And Nursing
Chateauguay Valley Career Education Centre
Ormstown, QC02-2026
GED -
Dawson College
Montreal12-2016
GED -
United States International University - Africa
Nairobi Kenya04-2013
Skills
- Attention to detail
- Customer service
- Time management
- Teamwork and collaboration
- Infection prevention
- First aid
- Certified in CPR/AED
- Stress Management courses
- Patient care
- Healthcare ethics
- Lifting and Body movement techniques to prevent injury
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Inventory Organiser
AMAZON CANADA
08.2023 - 09.2024
General Contractor
Simel Auto -
02.2021 - 01.2023
Retention Customer Service Representative
Research Alliance
08.2018 - 07.2020
Customer Service Representative
Teleperformace Canada
02.2016 - 07.2018
Associate of Science - Assistant Health Care And Nursing
Chateauguay Valley Career Education Centre
GED -
Dawson College
GED -
United States International University - Africa