Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elina Markina

Customer Service Representative
Calgary,AB

Summary

Highly motivated individual with diverse experience in customer service, sales, and food & beverage industries. Seeking a position that allows me to utilize my skills and grow professionally.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Front Counter Attendant

Stitch&Clean
11.2023 - Current
  • Responsibilities:
  • Customer Service: Greeted and welcomed customers, taking orders and ensuring a pleasant experience.
  • Collaboration: Maintained excellent communication between clients, support staff, and management to ensure smooth operations.
  • Communication: Answered multiple telephone calls and returned emails promptly.
  • Scheduling: Scheduled appointments for tailoring and cleaning services, managing calendar to optimize workflow.
  • Human Resources: Involved in hiring new employees, screening candidates, conducting interviews, and assisting in onboarding processes.
  • Referral Program Management: Processed referral programs from other shops and ensured accurate tracking.
  • Financial Transactions: Handled payments, processed transactions, and maintained financial records.
  • Client Assistance: Assisted clients during high-stress situations with professionalism and compassion.
  • Clean-Up: Ensured the work area was clean and organized, maintaining hygiene standards.
  • Data Management: Used Excel and other Microsoft Office tools to manage various data and records efficiently, including creating presentations.

Barista Intern

Oolong Tea House
11.2023 - 11.2023
  • Responsibilities:
  • Customer Service: Provided friendly and efficient service to customers, answering their questions and ensuring a pleasant experience.
  • Beverage Preparation: Prepared a variety of teas, tea lattes, and other hot and cold beverages.
  • Food Preparation: Made and served baked goods, soups, and sandwiches, ensuring high quality and consistency.
  • Learning and Adaptation: Quickly learned and adapted to the tea house environment, understanding the importance of customer satisfaction and product knowledge.
  • Team Collaboration: Worked closely with staff, establishing strong relationships and ensuring smooth operations.
  • Payment System Management: Used the Square payment system to process transactions efficiently.
  • Clean-Up: Washed dishes, cleaned work areas, and maintained hygiene standards.

Sales Representative

The Meat Guyz
07.2023 - 10.2023
  • Responsibilities:
  • Product Sales: Sold meat, fish, and seafood directly to customers by traveling through neighborhoods and offering products door-to-door.
  • Marketing: Assisted in promoting products through various marketing strategies and maintaining a positive brand image.
  • Customer Engagement: Utilized a personalized approach to understand customer preferences and provide tailored recommendations.
  • Customer Relationships: Maintained strong relationships with repeat customers, ensuring their needs were met and providing personalized service.
  • Order Management: Managed customer orders, ensuring accurate and timely delivery of products.
  • Product Knowledge: Provided customers with detailed information about the products, including sourcing, preparation, and cooking tips.
  • Problem-Solving: Quickly addressed any customer concerns or issues to ensure satisfaction and encourage repeat business.
  • Record-Keeping: Maintained accurate records of sales transactions and customer interactions.

Waitress/Hostess

GastroBar 1401
12.2022 - 03.2023
  • Responsibilities:
  • Customer Service: Warmly greeted guests, answered their questions, and ensured they had a pleasant dining experience.
  • Upselling: Suggested specials and additional menu items to enhance the dining experience and increase sales.
  • Problem-Solving: Addressed guest concerns quickly and escalated issues to management when necessary.
  • Feedback Management: Regularly checked with guests for feedback on their meals and service, resolved any issues, and provided additional items or refills.
  • Team Collaboration: Worked closely with kitchen staff to stay updated on menu items and ensure timely service.
  • Food Presentation: Presented food and beverages to guests, ensuring a pleasant dining experience.
  • Order Accuracy: Recorded and delivered orders accurately and promptly.
  • Table Preparation: Set up tables with clean tablecloths, napkins, and utensils for new guests.
  • Menu Guidance: Explained menu options, made suggestions, and took food and beverage orders.
  • Clean-Up: Collected dirty dishes and cleaned tables for the next guests.

Education

High School Diploma -

Unicorn School
Kyiv
05.2001 -

Skills

Customer Service Excellence

Adaptability and Problem-Solving

Strong teamwork skills

Product Knowledge

Timeline

Front Counter Attendant

Stitch&Clean
11.2023 - Current

Barista Intern

Oolong Tea House
11.2023 - 11.2023

Sales Representative

The Meat Guyz
07.2023 - 10.2023

Waitress/Hostess

GastroBar 1401
12.2022 - 03.2023

High School Diploma -

Unicorn School
05.2001 -

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Elina MarkinaCustomer Service Representative