Elina Adunts
North Hollywood
Summary
Versatile professional with a Master’s in English and a career background in CRM and marketing. Expert in clear communication, data organization, and managing complex projects. Skilled at translating complicated information for different audiences and committed to applying these professional strengths toward a career in education.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Manager
Gyeonggi Business Center (Los Angeles)
Los Angeles, CA
03.2023 - Current
- Research developing trends to stay updated with new ideas and marketing practices.
- Maintain documentation, detailing assignments, in-progress work and complete project milestones.
- Conduct market research to identify new opportunities and target markets.
- Develop creative presentations, trend reports, kitted assets, and product data sheets.
- Preparation of marketing copy, images, videos, emails, and other collateral.
CRM Specialist
ArctX LLC
Yerevan, Armenia
01.2022 - 10.2022
- Handled communication with customers through SMS notifications and various applications.
- Creation of promotional content database, managing content for promotional posts and notifications.
- Carried out day-day-day duties accurately and efficiently.
- Created workflow diagrams to clearly demonstrate processes and timelines.
- Generated standard and custom reports to provide insights into business performance.
- Optimized data access and storage to improve performance of analytics systems.
Customer Support Specialist
ACX International
Yerevan, Armenia
06.2021 - 12.2021
- Monitored social media platforms, collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support through incoming tickets, mails and chats.
- Established relationships and partnerships with internal and external departments.
- Resolved concerns with products or services to help with retention.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Intern
VEON Armenia CJSC
Yerevan, Armenia
08.2019 - 06.2020
- Internship in Department of Cooperation with International Communication Operators, Data Transfer, and Roaming Service
- Sorted and organized files, spreadsheets and reports.
- Collaborated in professional team to solve workflow issues.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided project progress updates and proposed solutions to issues.
- Prepared project presentations and reports to assist senior staff.
Intern
Armen Tour
Yerevan, Armenia
01.2020 - 03.2020
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Intern
Argentinian Republic Primary School No. 76
Yerevan, Armenia
09.2019 - 11.2019
- Taught Spanish and English in grades 1 to 8.
- Helped cultivate learning-focused and welcoming atmosphere for students.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Prepared brand new lesson plans to share concepts such as grammar and literature.
- Supported classroom activities, tutoring, and reviewing work.
Education
Master of Arts - English With Emphasis On Education
Grand Canyon University
Phoenix, AZ04-2026
Bachelor of Arts - Foreign Language And Literature: Spanish
Yerevan State University
Yerevan, Armenia05.2020
High School Diploma -
Samvel Gevorgyan High School No.189
Yerevan, Armenia05-2016
Skills
- Professional Writing & Editing
- Public Speaking & Presentations
- Digital Content Creation
- Database & Record Management
- Client Relations
- Project Coordination
- Information Organization
- Collaborative Planning
- Software Literacy (Microsoft Office & CRM)
- Detail-Oriented Record Keeping
Certification
• Certificación de Calificación DELE
Diploma de español como lengua extrangera (DELE) NIVEL C1 (2024.08 - 2026.08)
- TOEFL ibt
Total score 110 out of 120 (CEFR level C1) (2024.09 - 2026.09
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Korean
Full Professional
French
Limited Working
Timeline
Marketing Manager
Gyeonggi Business Center (Los Angeles)
03.2023 - Current
CRM Specialist
ArctX LLC
01.2022 - 10.2022
Customer Support Specialist
ACX International
06.2021 - 12.2021
Intern
Armen Tour
01.2020 - 03.2020
Intern
Argentinian Republic Primary School No. 76
09.2019 - 11.2019
Intern
VEON Armenia CJSC
08.2019 - 06.2020
Bachelor of Arts - Foreign Language And Literature: Spanish
Yerevan State University
High School Diploma -
Samvel Gevorgyan High School No.189
Master of Arts - English With Emphasis On Education
Grand Canyon University