Elijah Msheliza
Toronto,ON
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Entry-Level IT Support Specialist
Cosmaroma
Toronto, ON
06.2023 - 09.2023
- Provided technical support to clients via phone, email, and remote access.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Conducted research into software solutions to meet customer needs.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Configured workstations, networks, servers and printers for end users.
Education
High School Diploma -
York University
Toronto, ONSkills
- Analytical Thinking
- Teamwork and Collaboration
- Customer Support
- Troubleshooting
- Network Principals (TCP/IP & VPN)
- Domain Name System (DNS)
- Windows OS
- Ticketing Systems
Certification
- Technical Support Fundamentals
- System Administration and IT Infrastructure Services
- Operating Systems and You: Becoming a Power User
- The Bits and Bytes of Computer Networking
Languages
English
Professional
Hobbies
In my free time, I immerse myself in digital art, explore the dynamic tech scene, and connect with like-minded folks in IT communities. Beyond screens, I find joy in photography and recharge through hiking and cycling adventures. I also enjoy the thrill of video games, the insights from documentaries, and the warmth of hanging out with friends.
References
References available upon request.
Timeline
Entry-Level IT Support Specialist
Cosmaroma
06.2023 - 09.2023
High School Diploma -
York University
Similar Profiles
Yildiz KarabasYildiz Karabas
NA at CosmaromaNA at Cosmaroma
May MazraaniMay Mazraani
Flooring Sales Associate at CosmaromaFlooring Sales Associate at Cosmaroma
Jacqueline BloomJacqueline Bloom
Regional Human Resources Manager at CosmaromaRegional Human Resources Manager at Cosmaroma