Elijah Mouanoutoua

Duties include:

• Answering front desk calls and providing customer service about technical issues in the classrooms from faculty and staff.
• Utilized TeamDynamix ticketing system to create, manage, and resolve technical support tickets efficiently.
• Offered remote step by step guidance to help faculty and staff to solve their technical difficulties.
• Provided hands-on technical support to faculty and staff, resolving issues related to classroom technologies, including AV equipment and classroom technology.
• Assisted and collaborated with a team of technicians in with installations and repairs of AV equipment including projectors and speakers.
• Operated on a Window-based computer for system management and troubleshooting.

• Engaged community members to promote local support and COVID-19 information and assistance.
• Execute door-to-door outreach to educate Fresno residents on local beneficial programs.
• Collaborated with team members to strategize outreach efforts and improve engagement.
• Trained new canvassers on effective communication techniques and outreach strategies.
• Assisted low-income communities on acquiring COVID-19 vaccines by working alongside UCSF members.