ELIJAH KIM
Poway
Summary
Dynamic administrative professional with a proven track record of delivering high-quality support across diverse departments. Recognized for exceptional organizational abilities and meticulous attention to detail, ensuring seamless operations in fast-paced environments. Adept at multitasking and prioritizing tasks effectively, contributing to enhanced productivity and efficiency. Committed to fostering positive team collaboration and driving organizational success through proactive problem-solving and resourcefulness.
Overview
5
5
years of professional experience
Work History
Operations Assistant (Warehouse)
TUK Inc.
08.2023 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Collaborated with other departments to foster smooth operation of daily processes.
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvment
04.2020 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered basic technical support for clients on wide range of company products.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Bachelor of Science - Computer Science
Colorado Technical University
Colorado Springs, CO12-2027
High School Diploma - undefined
Mount Vernon High School
Alexandria, VA06.2019
Skills
- Skilled in maintaining accuracy under tight deadlines
- Developing client relationships
- Work Planning and Prioritization
- Documentation and reporting
- Bookkeeping
- Workflow optimization
- Effective complaint management
- Correcting Discrepancies
- Effective verbal communication
- Attentive listener
- Proficient in Microsoft PowerPoint
- Proficient in computer applications
Timeline
Operations Assistant (Warehouse)
TUK Inc.
08.2023 - Current
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvment
04.2020 - 08.2023
High School Diploma - undefined
Mount Vernon High School
Bachelor of Science - Computer Science
Colorado Technical University
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