Summary
Overview
Work History
Education
Skills
Timeline
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ELIJAH KIM

Poway

Summary

Dynamic administrative professional with a proven track record of delivering high-quality support across diverse departments. Recognized for exceptional organizational abilities and meticulous attention to detail, ensuring seamless operations in fast-paced environments. Adept at multitasking and prioritizing tasks effectively, contributing to enhanced productivity and efficiency. Committed to fostering positive team collaboration and driving organizational success through proactive problem-solving and resourcefulness.

Overview

5
5
years of professional experience

Work History

Operations Assistant (Warehouse)

TUK Inc.
08.2023 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Provided administrative support with accurate document preparation and data entry.
  • Prepared and delivered operational performance reports to inform management.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Completed daily logs for management review.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Collaborated with other departments to foster smooth operation of daily processes.

CUSTOMER SERVICE ASSOCIATE

Lowes Home Improvment
04.2020 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Education

Bachelor of Science - Computer Science

Colorado Technical University
Colorado Springs, CO
12-2027

High School Diploma - undefined

Mount Vernon High School
Alexandria, VA
06.2019

Skills

  • Skilled in maintaining accuracy under tight deadlines
  • Developing client relationships
  • Work Planning and Prioritization
  • Documentation and reporting
  • Bookkeeping
  • Workflow optimization
  • Effective complaint management
  • Correcting Discrepancies
  • Effective verbal communication
  • Attentive listener
  • Proficient in Microsoft PowerPoint
  • Proficient in computer applications

Timeline

Operations Assistant (Warehouse)

TUK Inc.
08.2023 - Current

CUSTOMER SERVICE ASSOCIATE

Lowes Home Improvment
04.2020 - 08.2023

High School Diploma - undefined

Mount Vernon High School

Bachelor of Science - Computer Science

Colorado Technical University

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ELIJAH KIM