Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Jackson

Concord,CA

Summary

Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

CSA

Lowes Home Improvment
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Familiar with multiple departments and can assist customers across all departments.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Forklift Certified
  • Reach Certified
  • Order Picker Certified
  • Ballymore Certified
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Millwork- I can build and order windows or doors customers upon request. As well as set up measurements and labor for customers.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Flooring- Able to assist customers find what kind of flooring they are looking for from tiles, carpet to vinyl, vinyl planks to even hardwood and artificial grass or terf. I also know how to use the carpet and vinyl cutting machine to cut flooring to the desired length of the customers. Creating measurements and special ordering flooring for customers is something I also know how to do.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Home Decor- I know how to kit blinds and window decor with the blinds cutting machine. As well as order blinds to specific measurements as I inform customers about all of the different options that re offered.
  • Paint- I know how to use all of the different paint mixing machines and am able to multi task and fulfill multiple paint orders at a time. Providing insite on the paints finish grade and wether its an exterior, interior and or even trim and molding paints is somethings i am also able to prove the customer.
  • I also know how to cut wood on the panel saw and table saw.
  • Appliances- Selling different appliances along with their own fitting and extended warranty.
  • Along with letting all customers know about our free rewards program and our various credit cards to fit any needs regardless of being a pro or just a DYIer as well as our VSA program.

Cashier/Stocker/Driver Associate

Safeway
10.2021 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned stocking and delivery positions and provided backup at key times.

Education

High School Diploma -

Salesian College Preparatory High School
Richmond, CA
06.2021

Skills

  • Time Management
  • Work Task Prioritization
  • Customer Needs Assessments
  • Clear Communication
  • Loading and Unloading
  • Cardboard Baling
  • Cooperative Attitude
  • Stocking and Replenishment
  • Grocery Standards
  • Cash Drawer Operations
  • Electric Pallet Jacks
  • Cash Register Operation
  • Bagging Items
  • Teamwork and Collaboration
  • Active listener
  • Forklift Certified
  • Reach Certified
  • Order Picker Certified
  • Ballymore Certified
  • Goal-Oriented
  • Strong Work Ethic
  • Patience and Tolerance
  • Up-selling and Cross-selling
  • Product Knowledge
  • Problem-Solving
  • Teamwork
  • Sales expertise
  • Professional Appearance

Timeline

CSA

Lowes Home Improvment
11.2023 - Current

Cashier/Stocker/Driver Associate

Safeway
10.2021 - 04.2022

High School Diploma -

Salesian College Preparatory High School

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Elijah Jackson