Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elijah Herrera

San Francisco

Summary

Results-driven Account Manager at Sherwin-Williams, with a strong focus on achieving key performance indicators (KPIs), and growing a dynamic portfolio of clients. Proven track record of maintaining and expanding business by conducting effective product demonstrations, cultivating long-term relationships, and collaborating closely with business owners. Skilled at leveraging Salesforce to log interactions, track opportunities, and ensure seamless communication. Adept at managing day-to-day operations with company resources, including a company car and credit card, while consistently exceeding sales targets. Dedicated to driving revenue growth while delivering top-tier customer satisfaction. Achieved high client retention through exceptional service, and effective problem resolution. Skilled in sales negotiations and market analysis, fostering trust and collaboration to drive business success.

Overview

3
3
years of professional experience

Work History

Account Manager

Sherwin Williams Co
San Francisco
06.2023 - Current
  • Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication, and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients, while maintaining positive relationships with all parties involved.
  • Developed targeted presentations for key accounts, effectively communicating the value proposition, and securing commitments.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Monitored market trends to advise clients on potential impacts to their business, positioning myself as a trusted advisor.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.

Team Lead

KBD Edge
Chicago
06.2022 - 02.2023
  • Assisted in project coordination and scheduling for various departmental initiatives.
  • Trained new team members on sales techniques and product knowledge.
  • Monitored daily sales activities to ensure alignment with company goals.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Assisted customers with product selection based on their needs, budget, and preferences.

Education

Bachelor of Arts - Business Communication

Monmouth College
Monmouth, IL
06-2022

Skills

  • Account management
  • Teamwork and collaboration
  • Client relations
  • Data-driven decision-making
  • Salesforce
  • Territory management
  • Sales negotiations
  • Microsoft
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Market analysis

Accomplishments

  • The youngest account manager in the Southwest Division for the worlds leading painting company
  • NCAA Division III collegiate baseball player and team captain senior year
  • Achieved a 3.2 GPA at Monmouth College

Timeline

Account Manager

Sherwin Williams Co
06.2023 - Current

Team Lead

KBD Edge
06.2022 - 02.2023

Bachelor of Arts - Business Communication

Monmouth College

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Elijah Herrera