Elijah Harbin
Oakland
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Team built by hiring, training and mentoring new staff members.
Assistant Store Manager
Starbucks
06.2024 - 09.2024
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
7-Eleven
06.2023 - Current
- Analyze financial data, including shortage to identify business opportunities, determine daily, weekly and monthly action plans to increase sales
- Maintain a working relationship with all vendors
- Monitor and correct delivery procedures, ensure the accuracy of orders in inventory
- In store leadership - train, supervise, delegate and motivate all store associates on Store responsibilities and customer service initiatives
- HR - interviewing hiring on boarding, new associates, thorough training, and establishing clear goals, and expectations
Senior Account Manager
Scorpion Enterprises Inc
05.2022 - 03.2023
- Direct marketing, going to different communities door to door for several different telecommunication companies e.g.(Verizon/T-Mobile)
- Communicate with the public, exercising leadership skills
- Developing others to be in leadership roles
Shift Lead
Target
01.2018 - 05.2020
- Electronics team lead, setting the weekly work schedule
- Time management skills, product knowledge, excellence customer service
Supervisor
UPS
06.2014 - 12.2017
- Manage and coach a team of 12-20 persons in the operations of UPS
- Responsible for several package cars being serviced and loaded properly/promptly
Education
Bachelor's degree - Communications
Cal poly Pomona
Pomona, CA07.2019
Skills
- Direct Sales Experience
- Account Management
- Telecommunication
- Business Development
- Computer Networking
- Upselling
- Direct Sales
- Sales Management
- Staff training
- Team development
- Store Management Experience
- Marketing
- Merchandising
- Cash Handling
- Leadership
- Restaurant experience
- Customer service
Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Manager
Starbucks
09.2024 - Current
Assistant Store Manager
Starbucks
06.2024 - 09.2024
Store Manager
7-Eleven
06.2023 - Current
Senior Account Manager
Scorpion Enterprises Inc
05.2022 - 03.2023
Shift Lead
Target
01.2018 - 05.2020
Supervisor
UPS
06.2014 - 12.2017
Bachelor's degree - Communications
Cal poly Pomona
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