Elijah Engstrom
Mountain House
Summary
Motivated and loyal career focused individual with 5+ years of experience in customer service and nearly 2.5 years of experience in management roles. Passionate and motivated to learn and finds satisfaction in quality work. Ability to adapt and mold to match the needs of their team and company.
Overview
6
6
years of professional experience
Work History
Retail Manager
Timberland
Livermore, CA
10.2023 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and earning a top NPS score in the company.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented loss prevention strategies to remove store of high shrink list and bring reduce shrink to under 1%.
Bar Back/Stage Help
Mountain House Bar & Grill
Tracy, CA
05.2020 - 10.2023
- Set up and tear down large scale events which catered to hundreds of customers.
- Set up stage and sound systems for live performers.
- Solved and improvised problems and issues on the fly effectively to stay on schedule.
- Managed inventory for bar tenders and team members to reduce workload and create more efficient service.
- Ensure cleanliness inside the bar and in the outside areas of the bar as well.
Education
High School Diploma -
Mountain House High School
Mountain House, CA2023
Skills
- Customer service
- Store operations
- Inventory control
- Cash management
- Complaint resolution
- Quality assurance
- Independence
Timeline
Retail Manager
Timberland
10.2023 - Current
Bar Back/Stage Help
Mountain House Bar & Grill
05.2020 - 10.2023
High School Diploma -
Mountain House High School