Natacha Chitsaya
Calgary,AB
Summary
Achieved high client satisfaction through effective case management and client service. Streamlined evaluation of medical information to implement proactive solutions in fast-paced environments. Maintained confidentiality while enhancing communication with clients, employers, and healthcare professionals to address sensitive needs.
Overview
7
7
years of professional experience
Work History
Customer Relation specialist
Canada Life
05.2024 - Current
- Troubleshoot and resolve telephone and email inquiries, leveraging Various systems and tools to ensure quick and accurate responses.
- To provide clear and reliable information to new and existing members, maintaining exceptional customer service standards.
- Assist in educating clients on services and claims procedures
- Document case details accurately. Ensuring all client interactions are tracked and reported properly
Customer Retention Agent
ADT by TELUS
02.2021 - 01.2024
- Manage client account, ensuring services continuity by resolving inquiries related to billing, contract terms and services request.
- Delivered timely solutions for clients through proactive communication, identifying opportunities to retain services and improve satisfaction.
- Document case details accurately. Ensuring all client interactions are tracked and reported properly
- Documented
Harm reduction (Practical student)
The Sharp Foundation
08.2021 - 11.2021
- Assisted in assessing client needs and coordinated appropriate support services, including medication management and rehabilitation planning.
- Provided compassionate emotional support to clients, helping navigate recovery and challenges.
- To assist with daily life skills (cooking-cleaning- hygiene)
- Record case management notes in the HMIS.
- Document client progress, tracked case notes, and collaborated with healthcare teams to ensure seamless care coordination
MOA Team Lead
Advance Cardiology
06.2019 - 01.2021
- Led a team of medical office assistants, managing patient scheduling, records, and medical
- Processed and verified insurance claims, ensuring accuracy and compliance with regulations.
- Coordinated with physicians, patients, and external partners to ensure efficient appointment scheduling and patient care.
- Ensured accurate data entry and maintained up-to-date medical records, facilitating effective case Management.
- Evaluate medical documentation and make informed decisions on disability claims.
- Responsible for training all MOA/Admin new hire.
- Manage complex claims, ensuring accuracy and timely processing.
- Scans and prepare information for faxing files to hospitals and clinics.
- Collect payment at the time of services and follow up on outstanding payment.
- Update the electronic medical records system with the appropriate information as needed.
- Booking Xray and BMD Via Velox system
Education
Bachelor of Christian Ministry - Counselling
Alberta Bible College
Calgary, Alberta01.2026
Addiction and Community Service Worker - undefined
CDI College
West Edmonton, Ab11.2021
Payroll and accounting - undefined
Reeves COLLEGE
CALGARY, Ab11.2018
Medical Office Administrator - undefined
CDI College
Ottawa, On10.2005
Skills
- Assisted in maintaining accurate financial records and budgets Supported teams in monitoring expenses and revenues Aided in the preparation of financial reports for review
- Optimized POS system operations to streamline transaction processes
- Exhibited outstanding interpersonal and communication skills to enhance team collaboration
- Documented medical records to support patient care and treatment decisions Assisted healthcare professionals in maintaining accurate patient histories Organized and updated medical documentation for regulatory compliance
- Streamlined email correspondence to enhance communication efficiency among team members
- Directed implementation and management of health information systems to improve data accuracy
- Exhibited composure and executed effective decision-making in high-pressure environments
- Spearheaded implementation of case management tool to optimize workflow efficiency
- Fostered a vibrant and interactive environment to boost team morale
- Assisted in data entry and organization to ensure accuracy Supported management of data records for consistent information Aided in data verification processes to improve quality
- Adopted innovative technologies and software to optimize service delivery efficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Activities and Interests
Theater, environmental conservation, art, hiking, skiing, travel
Timeline
Customer Relation specialist
Canada Life
05.2024 - Current
Harm reduction (Practical student)
The Sharp Foundation
08.2021 - 11.2021
Customer Retention Agent
ADT by TELUS
02.2021 - 01.2024
MOA Team Lead
Advance Cardiology
06.2019 - 01.2021
Bachelor of Christian Ministry - Counselling
Alberta Bible College
Addiction and Community Service Worker - undefined
CDI College
Payroll and accounting - undefined
Reeves COLLEGE
Medical Office Administrator - undefined
CDI College