Elijah Britt
Fresno
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Planet Fitness
Reedley, CA
05.2023 - 02.2026
- Supervised daily operations to ensure adherence to company policies and maintain high service standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Coordinated scheduling and staffing to optimize member experience and facility utilization.
- Developed promotional strategies to enhance member engagement and retention initiatives.
- Conducted regular facility inspections to uphold cleanliness standards and safety protocols.
- Analyzed member feedback to identify areas for improvement in services offered.
- Collaborated with management team on strategic initiatives aimed at increasing overall profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Construction Laborer
CenCal Builders and Developers
Fresno, CA
11.2021 - 10.2022
- Operated heavy machinery to assist in construction and site preparation.
- Assisted with framing, drywall installation, and finishing tasks on residential projects.
- Maintained cleanliness and organization of job sites to ensure safety compliance.
- Collaborated with team members to complete projects efficiently and on schedule.
- Monitored inventory levels of materials and tools, ensuring timely restocking for operations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Packer/ Rim Kit Specialist
Western Powersports
Fresno, CA
10.2020 - 08.2021
- Operated packaging machinery to ensure efficient product assembly and labeling.
- Inspected products for quality assurance before shipment, maintaining high standards.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Trained new employees on safety protocols and proper packing techniques to enhance performance.
- Coordinated with shipping department to prioritize orders and meet customer deadlines effectively.
- Maintained a clean and organized workspace to comply with safety regulations and enhance productivity.
Lead Wearhouse Associate
D.V. Kap Home
Fresno, CA
06.2019 - 07.2020
- Oversaw daily warehouse operations ensuring optimal workflow and safety compliance.
- Mentored and trained new associates on inventory management and material handling practices.
- Implemented process improvements resulting in increased efficiency in order fulfillment.
- Coordinated shipments, verifying accuracy of packing lists and delivery schedules.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
Material Handler/Picker Packer
ACD Distribution
Fresno, CA
11.2018 - 01.2019
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environments.
- Loaded and unloaded shipments, ensuring accurate inventory control and proper documentation.
- Maintained organization of stock areas, enhancing accessibility and reducing retrieval times.
- Collaborated with team members to streamline material handling processes, improving overall workflow efficiency.
Forklift Operator
Sturdy Gun Safe
Fresno, CA
04.2018 - 06.2018
- Operated forklifts safely to transport materials across warehouse.
- Conducted regular inspections and maintenance on equipment to ensure safety compliance.
- Collaborated with team members to optimize loading and unloading processes.
Customer Service Representative
Alorica
Fresno, CA
07.2017 - 10.2017
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Managed high-volume calls, ensuring prompt resolution of issues while maintaining quality standards.
- Analyzed customer feedback data to identify trends, informing improvements in service delivery.
- Collaborated with cross-functional teams to streamline processes and enhance overall operational efficiency.
Delivery Driver
Pizza Hut
Fresno, CA
10.2016 - 06.2017
- Delivered packages efficiently by following optimized routing plans.
- Ensured timely and accurate order fulfillment through effective time management.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Collaborated with dispatch teams to streamline delivery schedules.
Welder
Aerotek
Fresno, CA
04.2016 - 06.2016
- Weld and build parts for boom and scissor lifts
- Read and fallow blueprints
- Fallow all shop safety protocals
Lab Assistant
Advanced Career Institute
Fresno, Ca
04.2015 - 04.2016
- Supervise the welding shop while welding machines are in use
- Responsible for making sure all safety codes are being enforce
- In charge of distributing and collecting equipment
- Provide knowledge of tear down and reassembly of SMAW, GMAW, FCAW, and GTAW machines
- Provide visual examples of SMAW, GMAW, FCAW, and GTAW welds and in all positions
- Responsible for inspecting and grading up to standard if not better welds
- Responsible for creating/maintaining jigs and fixtures
- Enforcing proper house keeping is done before closing the shop
Education
Welding
Advance Career Institute
Fresno, Ca04.2015
High School Diploma - undefined
C.L.A.S.S.
Fresno, Ca06.2014
Skills
- Instructing and leading a shop
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Providing equipment and knowledge of assignments
- Enforcing safety regulations
- Proficient in working in groups or as an individual
- Proficient in keeping area organized and clean
Timeline
Assistant Manager
Planet Fitness
05.2023 - 02.2026
Construction Laborer
CenCal Builders and Developers
11.2021 - 10.2022
Packer/ Rim Kit Specialist
Western Powersports
10.2020 - 08.2021
Lead Wearhouse Associate
D.V. Kap Home
06.2019 - 07.2020
Material Handler/Picker Packer
ACD Distribution
11.2018 - 01.2019
Forklift Operator
Sturdy Gun Safe
04.2018 - 06.2018
Customer Service Representative
Alorica
07.2017 - 10.2017
Delivery Driver
Pizza Hut
10.2016 - 06.2017
Welder
Aerotek
04.2016 - 06.2016
Lab Assistant
Advanced Career Institute
04.2015 - 04.2016
High School Diploma - undefined
C.L.A.S.S.
Welding
Advance Career Institute