ELIJA MEDINA
South San Francisco
Summary
Dynamic professional with extensive experience in SNF, excelling in medical records management and client advocacy. Proven ability to enhance organizational processes and ensure compliance with HIPAA regulations. Strong analytical skills and attention to detail drive successful outcomes in complex environments, fostering positive relationships and improving service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Office Assistant
City View Post Acute
04.2024 - Current
- Submitted patient statements and medical billing to insurance companies.
- Contacted insurance companies for patient medical billing operations.
- Set up customer accounts in company billing system to accurately send bills and apply payments received.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Accepted payments, issued credits and resolved billing issues.
- Accepted customer credit card payments over phone, set up billing arrangements and processed recurring payments to keep accounts current.
- Posted payments into billing system to clear open obligations and prepared remittance advices for payments.
Medical Records Director
Victorian Post Acute
11.2023 - 04.2024
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Conducted frequent medical records reviews and audits to verify followed quality measures.
- Developed and implemented new filing system for medical records to improve efficiency.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned hard copy medical records and correspondence to convert into electronic files.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
Social Services Designee
Victorian Post Acute
06.2023 - 10.2023
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with policies and procedures.
HR/Payroll Coordinator
San Francisco Post Acute
02.2020 - 05.2023
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided customer service to employees regarding payroll inquiries and issues.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Maintained strict confidentiality of all payroll information and records.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Education
No Degree -
Skyline College
San Bruno, CASkills
- Spreadsheet development
- Administrative tasks
- Written communication
- Organizational processes
- Confidentiality procedures
- File organization
- Accounts payable and receivables
- Adaptability
- Attention to detail
- Reliability
- Analytical skills
- Problem-solving abilities
- Excellent communication
Certification
Social Service Designee
Timeline
Business Office Assistant
City View Post Acute
04.2024 - Current
Medical Records Director
Victorian Post Acute
11.2023 - 04.2024
Social Services Designee
Victorian Post Acute
06.2023 - 10.2023
HR/Payroll Coordinator
San Francisco Post Acute
02.2020 - 05.2023
No Degree -
Skyline College