Summary
Overview
Work History
Education
Skills
Languages
Timeline

ELIF SIHYUREK

King,ON

Summary

Dedicated and experienced customer service representative with a strong background in sales and customer relations. Seeking to utilize exceptional communication and problem-solving skills to provide outstanding support in a customer support environment. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Organized Call Center Agent offering 4-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Overview

12
12
years of professional experience

Work History

Real Estate Agent

01.2008 - 01.2011
  • Assisted clients with buying, selling, and renting properties in the Montreal area
  • Provided personalized service and guidance throughout the real estate transaction process
  • Negotiated contracts and agreements on behalf of clients to achieve mutually beneficial outcomes.

Customer Service Representative

Rogers Call Centre
01.2008 - 01.2010
  • Responded to customer inquiries and provided technical support for telecommunications services
  • Handled a high volume of incoming calls while maintaining a high level of professionalism and accuracy
  • Collaborated with team members and departments to escalate complex issues and ensure timely resolution.

Customer Service Representative

Credit One Collections Department
01.2006 - 01.2008
  • Provided excellent customer service and resolved inquiries and complaints in the collections department
  • Utilized strong communication and problem-solving skills to address customer concerns and negotiate payment arrangements
  • Maintained accurate records and documentation of customer interactions and account information.

Sales Representative/Manager

Boardwalk Shoes
01.1999 - 01.2005
  • Managed sales operations and provided customer service in a retail environment
  • Demonstrated effective communication and sales techniques to achieve targets and maximize customer satisfaction
  • Supervised a team of sales representatives and coordinated daily activities to ensure efficient operations.

Education

Real Estate

LaSalle College, Montreal, QC
06.2009

Business Administration -

Humber College
01.2005

Skills

  • Consistently receive positive feedback from customers and supervisors for clear and effective communication Handled an average of 50 customer calls per day with a satisfaction rating of over 90%
  • Demonstrated ability to actively listen to customer concerns and needs, resulting in a 20% increase in issue resolution rates Implemented feedback from customers to improve service processes and procedures
  • Developed rapport with customers by demonstrating empathy, resulting in a 15% increase in customer satisfaction scores Successfully de-escalated challenging situations by empathizing with customer frustrations and concerns
  • Resolved 95% of customer issues on the first call, exceeding the departmental average of 85% Implemented innovative solutions to common problems, reducing call handling time by 10%
  • Maintained composure and patience while assisting customers with complex issues, resulting in a 25% decrease in customer escalations Effectively managed irate customers, turning negative experiences into positive outcomes
  • Adapted to changing work environments and responsibilities, including shifts in job roles and additional training requirements Successfully managed competing priorities and deadlines in a fast-paced call center environment
  • Quickly grasped new software systems and procedures, reducing onboarding time for new team members by 30% Proactively sought out opportunities for skill development and training to enhance job performance
  • Implemented organizational systems to streamline workflow processes and increase productivity Maintained accurate records and documentation of customer interactions, ensuring compliance with company policies and regulations
  • Demonstrated proficiency in using CRM software, call center applications, and other technical tools to enhance customer service delivery

Languages

English
Full Professional
French
Limited Working
Turkish
Professional Working

Timeline

Real Estate Agent -
01.2008 - 01.2011
Customer Service Representative - Rogers Call Centre
01.2008 - 01.2010
Customer Service Representative - Credit One Collections Department
01.2006 - 01.2008
Sales Representative/Manager - Boardwalk Shoes
01.1999 - 01.2005
LaSalle College - , Real Estate
Humber College - Business Administration,

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ELIF SIHYUREK