ELIE ZACHARIE ZOCK
Ottawa,ON
Summary
Accomplished Administrative Assistant with a proven track record at a Government agency, adept at problem-solving and relationship building. Excelled in streamlining office processes, enhancing team collaboration, and significantly improving customer satisfaction. Skilled in emergency response and proficient in security operations, demonstrating a strong work ethic and exceptional verbal communication.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Security Guard
Administrative Assistant
Government
09.2019 - 09.2024
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Education
Bachelor of Arts - Public Administration
University of Ottawa
Ottawa, None12-2027
High School Diploma -
Bilingual High School of Mbalmayo
Mbalmayo Cameroon06-2012
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- Security protocols
- Incident reporting
- Emergency response
- Physical fitness
- Reporting skills
- First aid certified
- English fluency
- Emergency awareness
- Surveillance
- Access control
- Security operations experience
- Complex Problem-solving
- Report preparation
- Self-defense
- Event security
- Mobile patrols
- ID verification
- Personal security
- Relationship building and management
- Patrol techniques
- Document preparation
- Alarm systems
Languages
English
Full Professional
French
Native or Bilingual
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Ontario Driver's License
Timeline
Administrative Assistant
Government
09.2019 - 09.2024
Security Guard
Bachelor of Arts - Public Administration
University of Ottawa
High School Diploma -
Bilingual High School of Mbalmayo
Similar Profiles
Nathan BIGERNathan BIGER
Garde d'enfants at NAGarde d'enfants at NA
Shane JohnShane John
Club Secretary at NAClub Secretary at NA
Feria Fairbrother-OzbekFeria Fairbrother-Ozbek
Apprentice Plumber at NAApprentice Plumber at NA
Zach Tamanini Class of 2026Zach Tamanini Class of 2026
Student Athlete at NAStudent Athlete at NA
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed