Elie Loïc Ngwa
Ottawa,ON
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Delivery Associate
CRRG Logistic
08.2022 - Current
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
Billing Clerk
Opih
04.2018 - 03.2022
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Processed vendor and supplier payments on weekly basis.
- Processed customer invoices, credit memos and payments within established timelines.
- Utilized various software programs to process customer payments.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Monitored outstanding invoices and performed collections duties.
- Verified accuracy of billing data and corrected discrepancies.
- Executed billing tasks and recorded information in company databases.
- Created improved filing system to maintain secure client data.
- Generated daily, weekly and monthly reports for billing department.
- Managed invoicing and payment processing operations.
Élection Observe
Embassy Of Gabon
08.2016 - 09.2016
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Education
Bachelor In Public Administration And Political Sc - Administration
University of Ottawa
Ottawa, ON04.2018
Skills
- Local Routes Understanding
- Billing Statements
- Customer Satisfaction
- Heavy Hauling
- Route Management
- Pallet Jack Operation
- Time Management
- Customer Service
- Vehicle Inspection
- Verbal and Written Communication
- Logistics Knowledge
- Financial Records
- Analytical Approach
- Responsible Driver
- Loading and Unloading
- Attention to Detail
Languages
French
Native or Bilingual
Timeline
Delivery Associate
CRRG Logistic
08.2022 - Current
Billing Clerk
Opih
04.2018 - 03.2022
Élection Observe
Embassy Of Gabon
08.2016 - 09.2016
Bachelor In Public Administration And Political Sc - Administration
University of Ottawa
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