ELIE ZIHALIRWA
Ottawa,ON
Summary
Polite and professional supervisor and employee successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Problem-solver, strong and collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Party Host
Court Monitor, Xtreme Trampoline Park
01.2015 - 01.2017
- Demonstrated excellent knowledge of emergency procedures and assisted in their implementation
- Kept participants safe so as not to endanger themselves or others
- Must be able to handle and resolve problems
- Ability to provide excellent customer service to kids and parents
- Able to handle large groups of people
- Troubleshoot; appease unhappy parents when the situation arises
Sales Associate
Winners and HomeSense
01.2017 - 01.2020
- Dealt with receiving merchandise
- Performed tasks including but not limited to: handling cash, POS procedures, merchandising, document filing
- Responded to customer requests and concerns
Call Center Representative
Elemental Data Collection
01.2018
- Managed and collected information and resolved customer concerns in a timely manner
- Handled and managed numerous calls daily with customers and potential clients.
Sales Associate
Dollerama
01.2020 - 07.2022
- Operating the point of sale system
- Assisting in the receiving of all merchandise
- Perform operations and duties required to run a store
- Ensuring merchandising practices are followed
- Helped customers locate products and checked store system for merchandise.
Supervisor
Shoppers Drug Mart
07.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Coordinator
Liberal Party of Canada
01.2017 - 01.2017
- Engaged in conversation with members of the community
- Responsible for taking notes regarding the concerns of the people for their community
- Meet and Communicate with liberal members.
Youth Leader, Children Ministry Worker
Redeemed Church
06.2019 - Current
- Helped organize and inititate Community give back events.
- Event set-up.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Developed, implemented and assessed youth leadership programs and initiatives.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
Volunteer, Carling Family Shelter
Pincrest-Queensway Community Heatlh Center
12.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Completed daily tasks in shelter to assist children and teens.
Education
Bachelor of Science - Neuroscience and Mental Health
Carleton University
Ottawa, ON12.2022
Skills
- Skilled in Microsoft Word, Excel, PowerPoint and MS Office
- Excellent communication and interpersonal skills honed through multiple
- Verbal and Written Communication
- Years of customer service experience
- Hardworking and organized
- Leadership and supervision
- Proven to be reliable
- Trilingual (English, French, Swahili)
- Conflict Mediation Abilities
- Productivity Management
- Performance Feedback
Additional Information
- ACADEMIC ACHIEVEMENTS , 2017- present Pathways Alumni Scholarship, 2017 Specialist high skills major (SHSM), 2017
Timeline
Volunteer, Carling Family Shelter
Pincrest-Queensway Community Heatlh Center
12.2023 - Current
Supervisor
Shoppers Drug Mart
07.2022 - Current
Sales Associate
Dollerama
01.2020 - 07.2022
Youth Leader, Children Ministry Worker
Redeemed Church
06.2019 - Current
Call Center Representative
Elemental Data Collection
01.2018
Sales Associate
Winners and HomeSense
01.2017 - 01.2020
Coordinator
Liberal Party of Canada
01.2017 - 01.2017
Party Host
Court Monitor, Xtreme Trampoline Park
01.2015 - 01.2017
Bachelor of Science - Neuroscience and Mental Health
Carleton University
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