Elie Yazbeck
Gatineau,Québec
Summary
Experienced operations and project manager with over 8 years of success leading complex projects, optimizing workflows, and driving results within dynamic, multicultural environments. Proven ability to lead cross-functional teams, manage high-profile client relationships, and execute strategic initiatives that enhance brand presence and operational efficiency. Skilled multilingual communicator fluent in English, French, and Arabic, with expertise spanning retail management, customer service, and technical support. Adept at driving business growth, improving processes, and delivering actionable insights for senior leadership.
Overview
10
10
years of professional experience
Work History
Project Manager
Turbo Printing
02.2025 - Current
- Built a structure from scratch that the company is using today
- Leading printing and marketing-related projects from initiation to completion, ensuring adherence to scope, timelines, and budget.
- Coordinating cross-functional teams including graphic designers, print technicians, and client account managers.
- Managing customer requirements and translating them into detailed project plans and deliverables.
- Monitoring production schedules, vendor communications, and inventory control to guarantee smooth execution.
- Implementing process improvements to optimize workflow efficiency, reduce turnaround times, and enhance customer satisfaction.
Operations / Project Manager
GGI Group
02.2015 - 10.2020
- Oversaw operations across multiple retail locations, leading cross-functional teams and managing projects for luxury and mid-range fashion brands (Liu Jo, Pinko, Max & Co., Fabula Beirut), achieving strategic objectives and enhancing brand presence.
- Directed operational improvements including streamlining inventory, marketing, and staffing processes, resulting in a 15% boost in store efficiency and successful rebranding campaigns increasing sales by 20%.
- Supervised approximately 50 direct and indirect reports, fostering collaboration among store managers, HR, buyers, and marketing teams; implemented training and mentoring programs to align staff with organizational goals.
- Acted as liaison with company leadership, vendors, and Italian suppliers to ensure timely seasonal collection deliveries and efficient import processes.
- Optimized inventory and logistics workflows, reducing shrinkage, enhancing stock accuracy, and implementing a centralized inventory system for improved supply chain efficiency.
- Designed KPIs and dashboards to monitor retail operations, conducted performance evaluations, and provided actionable insights and recommendations to senior management.
- Successfully coordinated product launches and seasonal marketing campaigns, managing timelines, resources, and stakeholders to ensure timely execution.
Store Manager
Crêperie Meld&Melt
03.2024 - Current
- From March 2024 to February 2025, I worked as a full-time store manager. After February 2025, I became a part-time employee.
- Managed daily store operations, ensuring exceptional customer experiences, high service standards, and optimal product quality.
- Implemented strategic marketing and inventory optimization initiatives, driving sales growth, reducing waste, and sustaining profitability.
- Supervised and trained employees while enhancing operational processes to improve efficiency, compliance, and team productivity.
Customer Service Supervisor
Phillip Morris
03.2023 - 07.2023
- Provided customized technical support and solutions for IQOS devices, handling customer inquiries and escalations with multilingual communication skills in English, French, and Arabic.
- Boosted customer satisfaction by optimizing account management, streamlining product replacement processes, and fostering loyalty through proactive follow-ups.
- Surpassed performance metrics by efficiently resolving complex issues and enhancing response times, leading to increased customer satisfaction scores.
Customer Service Agent
5CA
11.2020 - 03.2023
- Managed a portfolio of high-profile global gaming clients such as Epic Games via email and live chat, resolving technical and gameplay issues with a 98% satisfaction rate through multilingual support (English, French, Arabic), focusing on the MENA region.
- Spearheaded escalated case resolutions and implemented workflow optimizations, reducing response times by 20% and enhancing service-level agreements (SLAs).
- Designed and delivered training programs for new hires, improving onboarding efficiency and maintaining team excellence.
- Collaborated with cross-functional teams to address recurring issues, providing actionable insights from player feedback to improve product performance.
- Streamlined operations by identifying inefficiencies and recommending process improvements, fostering a proactive problem-solving culture.
Education
Post Graduate Degree - International Business Management
Algonquin College
Ottawa, Ontario06.2024
Bachelor’s degree - International business/trade/commerce
Arts, Sciences and Technology University
Kaslik01.2015
Skills
- Key Performance Indicators (KPIs) & Dashboarding
- Supply Chain & Inventory Management
- Capacity Planning & Forecasting
- Budgeting Cost Control & P&L Oversight
- Leadership & Collaboration
- Cross-functional Team Leadership
- Change Management & Training
- Project Lifecycle Management
- Scope, Schedule & Budget Management
- Risk & Issue Identification / Mitigation
- Project planning and development
- Team collaboration
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Project Manager
Turbo Printing
02.2025 - Current
Store Manager
Crêperie Meld&Melt
03.2024 - Current
Customer Service Supervisor
Phillip Morris
03.2023 - 07.2023
Customer Service Agent
5CA
11.2020 - 03.2023
Operations / Project Manager
GGI Group
02.2015 - 10.2020
Post Graduate Degree - International Business Management
Algonquin College
Bachelor’s degree - International business/trade/commerce
Arts, Sciences and Technology University
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